monday.com is the AI work platform powering the most ambitious teams. 250,000+ customers across departments use us to bring people, workflows, and AI agents together on one flexible platform where AI doesn't just assist, it executes. We move fast, build things that matter, and foster an ownership-driven culture where you're empowered to shape how organizations work and outpace their competition.
As a Forward-Deployed Engineer in the Services organization, you'll be a key technical partner for our most strategic customers. Your focus is high impact: driving AI transformation, help drive growth for our strategic customers and translating real world complexity into product insights. You will deeply embed with a single high value customer, working with C-level and technical teams to architect solutions that redefine their work.
You'll lead customer transformations leveraging AI capabilities in complex, mission critical use-cases. You'll own the full cycle of a delivery from understanding customer needs and business pains, architecting and designing their solution, build, and roll it out to the teams.
This foundational role will help define the future of forward-deployed engineering at monday.com.
About the Role
As a monday.com Forward-Deployed Engineer, you will drive strategic transformation, AI adoption, and product strategy, directly impacting revenue, roadmap, and customer trust. You will partner deeply with one strategic customer, advising executives on AI-driven operational change, and feeding insights back to the product team. This autonomous role offers high visibility and the chance to define its future.
What You'll Do
While you may prototype, your main leverage is through architecture, judgment, and influence, connecting customer reality to product direction.
Strategic Transformation: Embed with C-level stakeholders to architect end-to-end AI solutions and scalable workflows that solve complex business pains
Cross-Functional Leadership: Partner with Sales and CS as a technical authority to guide account strategy and translate customer needs into Product Requirement Documents (PRDs)
Implementation Excellence: Act as the platform expert—designing sophisticated configurations, prototyping custom scripts, and overseeing the narrative from pilot to full rollout
Requirements
Experience leading hands-on projects from A to Z in a production environment, preferably client-facing
5+ years of previous experience building web applications from scratch using TypeScript/Node.js/React is preferred
Previous experience in Full-stack development
Background in Solution Architecture or Software Engineering with a strong grasp of AI/LLM workflows and systems thinking
Experience navigating C-suite relationships and the ability to influence executive decision-making in ambiguous environments
Entrepreneurial, fast-moving, and focused on long-term impact rather than just immediate fixes
Professional proficiency in Portuguese and English. Spanish is recommended.
