Finance & Operations Lead

OpenFn is the digital public good for public service automation & AI orchestration. Our platform automates data exchange and digital workflows so that governments and NGOs can deliver public services more efficiently, achieve interoperability across fragmented systems, and scale critical public services across health, humanitarian, and government programs.

Our team, Open Function Group, the primary steward of this open-source platform, is a lean, fully-remote team of integration specialists, solution architects, and implementation consultants working across 40+ countries. 

We are not making marginal improvements to already comfortable lives. We are building the infrastructure that allows governments to function, clinics to operate, and vulnerable populations to access services they depend on.

We are hiring a Finance & Operations Lead to own the financial and operational backbone of OpenFn, ensuring strong financial visibility, reliable process delivery, and well-coordinated operations as the organization grows.

Tl;dr: We need a remote, finance-capable (but non-CPA), details/process-oriented, spreadsheet/CRM native who can level up OpenFn’s internal finance & operations game, enabling this diverse team of 30 tech for good specialists to the next level.

This role sits at the intersection of operations, finance, and accounting oversight. You will be the person who understands how financial data and core processes flow through the organization, and you will use that understanding to ensure the company operates smoothly and scales effectively.

You will be the first port of call for leadership and internal teams when questions arise around financial processes, reporting, or day-to-day operations. You bring clarity to ambiguity, ensure coordination across internal and external partners, and help the team operate with confidence in how the business is run. You will also play a key role in translating financial performance into clear insights for leadership.

Think of it as a hybrid of finance partner and operations lead for a growing, globally distributed organization. You are not expected to act as an accountant or CFO. You are expected to ensure that the company’s financial and operational foundations are structured, reliable, and fit for purpose, and to work closely with external accounting and tax partners on accounting & tax execution. 

As a senior hire in a small organization, you both build and execute the processes and ways of working that make the whole organization more effective over time: improving visibility, strengthening operational discipline, and reducing complexity as the company grows.

You will work closely with leadership, internal teams, and external partners (for Accounting & Tax) to manage financial operations and planning, improve internal processes, and support the day-to-day running of the organization. Leveraging your expertise in finance and operations, you will help ensure that core processes run smoothly, information flows reliably, and the business has a clear and consistent view of its performance.

Financial Planning & Reporting

• Support budgeting, forecasting, and scenario planning processes by developing and maintaining OpenFn’s financial models 
• Review monthly financial statements, reconciliations, and KPI reporting for accuracy and completeness
• Own preparation of financial performance reporting, including leadership readouts (e.g., QBRs) and board/investor materials, as required
• Build and maintain financial reports / dashboards (e.g., within QBO/CRM) to provide clear visibility into business performance and translate data into actionable insights

Operational Process & Systems Ownership

• Oversee OpenFn’s financial and operational systems (QuickBooks, Salesforce/Odoo/CRM), supporting tool enhancements and owning the development of reporting and dashboards (in partnership with other internal teams, e.g. sales/services)
• Centrally manage user access, licenses, and renewals for all organizational software tools (SaaS).
• Identify meaningful friction points in internal processes (onboarding, T&E, billing, etc), and design, implement, and own process improvements 
• Develop and manage a repository of internal systems and processes (CRM, T&E, etc) to support internal training and onboarding 

Vendor Coordination and Partnership 

• Serve as the primary internal point of contact for OpenFn’s accounting, tax, and legal vendors
• Provide input and partnership on key accounting workflows to ensure that the accounting vendor executes on its day-to-day responsibilities in a timely and accurate manner (AP/AR, month-end close, payroll, financial statements, etc).
• Coordinate with accounting, tax, and legal vendors to manage compliance workflows across jurisdictions, including entity setups, tax filings/compliance, registrations, and other regulatory and reporting obligations
• Support audit and reporting processes as needed

Internal / People Operations

• Support re-design and execution of company compensation strategy and compensation escalation process
• Support key elements of new hire onboarding: systems access, employee record creation (Gusto), process onboarding (T&E guidance, etc), logistics, and compensation
• Plan and organize company-wide events and offsites, managing related budgets, travel, and logistics

To successfully own finance & operations for OpenFn, you should have the following qualifications and be comfortable and eager to operate across both finance and operational domains:

• 5–10+ years of experience in finance, operations, or finance/operations roles in a startup or scaling organization
• Strong financial fluency, combined with (at minimum) a basic understanding of core accounting concepts and workflows 
• Proven track record of owning and driving transformative improvements to operational processes and/or systems
• Hands-on experience with key financial and operational systems (e.g., CRMs, ERPs, Quickbooks)
• Strong analytical skills, with the ability to build and maintain financial models, forecasts, and reporting frameworks
• Eagerness to take proactive ownership of a variety of internal processes and workflows
• Strong attention to detail and a high standard for accuracy and reliability
• Excellent written and verbal English communication, to support internal collaboration and engagement with external vendors 
• Ability to work from home or a shared office space with fast, stable internet, preferably in a country that is located in Africa/Europe time zones

The following qualifications are not mandatory, but are a plus for the role:

• Strong working knowledge of accounting principles and financial statements, with the ability to independently review, interpret, and pressure-test outputs from external accounting partners 
• Experience supporting finance & operations for international, multi-entity corporate structures (e.g. across Europe, Africa, U.S.)
• Strong working knowledge of Salesforce, Odoo, Quickbooks, and/or Oracle
• Experience working with key external vendors (accounting, tax, legal)
• Background working with digital public goods, open source, government digital transformation programs, or NGO technology teams in Africa, Asia, or Latin America

• Financial compensation is commensurate with experience. (N.B.: Selling to NGO and government customers, we don’t offer Silicon Valley pay scales, but high quality of life and fair, transparent, and competitive compensation is important to us.)
• Flexible working schedule.
• We’re fully remote, with team meetups across Europe and Africa (our last three were in Kigali, Cape Town, and Dakar). 
• Exposure to hottest industry and technology trends and leading govtech, health and humanitarian interventions in the sector.
• Opportunity for leadership and advancement. You will be a key contributor to our company’s strategy and direction. 
• The opportunity to shape our strategy and impact millions of lives through our open source software in a small, mission-driven organization.