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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job duties and responsibilities:
Identifies and resolves basic and routine issues impacting payment
Overcomes customer objections concerning payments and assists them in understanding their account terms
Utilizes payment options and negotiates payment arrangements
Follows prescribed escalation procedures
Provides thorough, efficient, and accurate updates to customer and other stakeholder information using various software programs including UPS proprietary programs
Submits recommendations to write-off account balances
Monitors and maintains assigned queue of customer accounts
Keeping and improving customer relations
Prepare & publish reports to senior management as required
Carry out exceptional coordination with various departments to ensure great customer experience
Knowledge and Skills:
Strong verbal and written communication skills, with the ability to effectively and professionally present information and respond to questions
Excellent analytical and problem resolution skills
Desire to work in a position requiring extensive phone and email communication
Ability to work in a highly measured, fast-paced, production environment
Working knowledge of MS Office and databases
Bachelor’s degree
Prior inbound/outbound calling experience - preferred
Accounts Receivable, Collections & Billing knowledge – Preferred.
Comfortable to work in any shift timings as per process requirements
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
