Manages customer accounts receivable collections by contacting customers, securing payment commitments, prioritizing overdue accounts, documenting collection activity, resolving payment issues with internal teams, escalating risks, maintaining account records, and preparing aging and management reports.
Responsibilities
- Proactively contact customers by phone and email to follow up on overdue invoices and secure payment commitments.
- Prioritise collection activity based on ageing, customer risk, payment history, and business impact.
- Maintain accurate collection notes, promised payment dates, dispute status, and follow-up actions in the ERP/collections system.
- Escalate high-risk accounts, unresolved disputes, and repeated non-payment issues to management in a timely manner.
- Analyse, research, and coordinate resolution of internal or external issues preventing customer payment, working with Order Management, Sales, Legal, and other relevant teams.
- Document and communicate collection status on all accounts on a weekly basis, or as needed, to the management team with recommendations on how issues should be resolved.
- Build and maintain professional relationships with customers to encourage timely payment and effective issue resolution.
- Maintain customer contact lists, internal and external contacts, and customer/payment history.
- Generate AR ageing reports and other ad-hoc reports as required.
- 5 years’ previous experience in a multinational company in a customer collections role.
- Excellent verbal and written communication skills in English; a second language would be advantageous.
- Excellent telephone presence: professional and courteous, with the ability to foster strong relationships with internal and external customers.
- Highly organised with strong attention to detail.
- Ability to establish a daily work routine and prioritise tasks to ensure maximum daily collection efforts.
- Proficient in all MS Office applications; Excel is essential.
- General knowledge of accounting and finance.
- Proficiency in ERP software is required; Oracle experience is preferred.
- Due to the nature of the workload during peak seasons, such as year end and quarter end, there may be periods in which time off cannot be guaranteed.
- Must be a motivated self-starter with a proactive personality who is able to work independently or as part of a team.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Ribbon Communications Mumbai, Maharashtra, IND Office
mpire Plaza 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli West, Mumbai, Maharashtra, India, 400083
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