We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
- Develop risk-mitigating typologies and risk-based scenarios in line with BU EWRA output.
- Act as a point of contact for TM and Fraud intelligence sharing across Life 1LoD FC.
- Develop and refine TM and Fraud typologies and threat-based scenarios on an ongoing basis, leveraging intelligence provided by the 2LoD Investigations team.
- Oversee the implementation of robust Fraud prevention and detection measures across business teams and TPAs/TAs.
- Support the design and built of solutions that enable delivery of Fraud and AML monitoring capability across M&G business
- Delivers expert advice or service, using specialist Fraud, AML and Transaction Monitoring knowledge and subject matter expertise
- Support the delivery of key procedure updates into third party suppliers (TPAs) of KYC/CDD activities, including definition of requirements and oversight of planning and delivery schedules
- Oversee the implementation of robust TM typologies across business teams and TPAs/TAs.
- Act as a point of contact for the business where typology changes are required.
- Log and track all TM and Fraud typologies implemented across the Life business.
- Maintain up-to-date knowledge of industry best practices and share knowledge with the team to enhance their skills and expertise.
- Conduct real-time and historical transaction monitoring and flag potentially suspicious transactions.
- Conduct level 1 transaction monitoring alert reviews and discounting.
- Manages conflicts that may impact delivery
- Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
- Identifies and anticipates need for changes to continuously improve quality and efficiency of output
- Manages resources and risks using expert judgment, know-how and experience
Skill Requirements:
- Significant experience within / understanding of financial crime risk management controls, specifically associated with Transaction and Fraud monitoring.
- In-depth and demonstrable knowledge and experience of both fraud and anti-money laundering best practices
- To work with the technical & operational areas to co-create and refine fraud and AML risk frameworks across key journeys which inform priorities and protect customers and the business
- To agree and implement processes which integrate with Second Line of Defence, (2LoD), oversight and partner organisation’s fraud teams to monitor transactions, investigate alerts, develop interventions, reduce false positives & increase our effectiveness in detecting suspicious transactions
- Understand how complex data sources connect, to build in automation and to develop a capability to successfully isolate suspicious transactions and behaviours
- Build scalable and repeatable solutions that can be introduced in new areas/journeys/products, in line with our focus on building a centre of excellence
- Significant experience overseeing financial crime control implementation and change management.
- Significant experience within / understanding of operational financial crime teams.
- Ability to demonstrate deep subject matter expertise on anti-money laundering, counter-terrorist financing, and KYC regulations.
- Excellent written and verbal communication skills and ability to convey complex information to stakeholders at all levels.
- Strong organisational and coordination skills.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
