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Job Description:
Job Summary
The F&A Senior Admin Assistant will be responsible for daily/weekly/monthly tasks to be performed within the agreed deadlines. The position requires a thorough understanding of above mentioned processes and will need to coordinate with the offshore team to complete all the tasks which are within scope of the Pune team. He/she will be responsible for validating adjustments in the system and providing inputs to improve overall process deliverables. He/she must responsibly coordinate and work together in a team.
Key Accountabilities
- Discount Calculation
- Ad hoc billing requests from offshore sites
- Audit of billing and various reports
- Researches customers’ shipping information to determine the root cause of discrepancy.
- When cause of discrepancy is identified, problem solving and analysis skills will be used to determine appropriate course of action.
- Detailed emails may be required for proper documentation
- Use of various software packages may be needed for processing of adjustments for invoices
- Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
- Process corrections timely and accurately utilizing proper methods.
- Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
- Providing customer specific information.
- Calculate and process large and complex adjustments with appropriate reasoning and research skills.
- Europe Billing experience preferred.
Skills Necessary
- Excellent written and verbal communication skills.
- Excellent interpersonal skills.
- Analytical and problem solving skills.
- Must possess advanced reasoning and research skills.
- Decision making skills.
- Excellent typing speed for data entry.
- Must be customer focused.
- Need to comprehend and cater to respective email requests accordingly.
- Eye for detail and must meet stiff deadlines.
- Self-driven.
- Strong customer orientation to understand customer services issues.
- Knowledge of MS Office.
Education
- ·Graduate/Postgraduate in Commerce field is preferred
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Employee Type:
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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