Experience Design Vice President

Job Description
Shape the future of user experience with strategic design initiatives that blend business needs and user insights.
As an Experience Design Vice President within the Consumer and Community Banking team, you will play a pivotal role in shaping the user experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.
Job responsibilities

• Drives a culture of deep collaboration with US based teams to deliver excellent customer experiences and be able to function as a design site lead
• Partners with US based Design leads (who run book of work portfolios) to scale delivery capabilities, ensuring that we create high quality engineering ready design specifications.
• Creates a culture of customer centric efficient design delivery that enables more US based teams to execute more research and discovery of solutions for strategic initiatives.
• Mentors junior designers to execute complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Drives craft excellence in design wireframes, and prototype interactions for key touchpoints across all teams.
• Drives quality and adoption of inclusive design practices and accessibility guidelines, and foster a culture of diversity and inclusion.
• Collaborates with US leads to integrate user experience design into the product development and technology processes to ensure seamless and customer-centric solutions
• Supports efforts to utilize feedback from user research, and data insights to inform design decisions and optimize user experiences across various platforms and channels

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in partnering with US based design leaders to deliver projects for US retail market consumers.
• Expertise in managing user experience design teams or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Has a strong portfolio showcasing case-studies with tight narratives demonstrating personal ability to address business challenges by launching smart solutions delivered with exceptional craft and attention to detail.

Preferred qualifications, capabilities, and skills

• Experience with transforming complex transactional B2C domains into elegant world-class intuitive experiences
• Design leadership or managerial experience within Travel, Finance industries
• Experience developing and managing design systems across web and native mobile surfaces.
• Experience with measuring usability and user experience performance of complex applications.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.