Provide Tier 1 and Tier 2 support for US doctors and clinical staff, troubleshoot EMR application issues, and coordinate with internal teams.
What your impact will be:
- Provide Tier 1 and Tier 2 support to the US doctors and Clinical staff.
- Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails,
inbound calls.
- Trouble shoot the errors on the EMR application.
- Assist Clinical staff and physicians with the workflow issues.
- Ability to deal with problems involving several variables in both standard and unusual situations.
- Coordinate with internal teams in order fix the issues in a timely manner.
Top Skills
Emr Application
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