Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on Our Mission
Zocdoc’s most important asset is our people. As our first Administrative Assistant based in India, you will play a pivotal role in supporting our US-based leadership team while also demonstrating the value of this global model. This is bigger than just your role—you will set the standard for what this position can accomplish and pave the way for future administrative support out of India. Your work will help increase efficiency for our leadership team, allowing them to focus on driving our mission forward.
You’ll Enjoy This Role If You Are…
- An exceptional communicator who has impeccable mastery of English, both written and verbal. You communicate professionally with executives and stakeholders.
- Highly organized and detail-oriented. You thrive in managing complex schedules and administrative tasks with precision.
- Resourceful and proactive. You anticipate challenges and deliver solutions without being asked.
- Autonomous and driven. You’re comfortable taking initiative and making decisions to best support your leaders.
- Collaborative and relationship-focused. You enjoy working with a team and building strong connections within the organization.
Your Day-to-Day Is…
- Calendar Management You’ll have full ownership of multiple calendars for US-based leaders, scheduling meetings and managing priorities effectively.
- Booking domestic and international travel, ensuring seamless itineraries and handling last-minute changes.
- Accurately processing and tracking expense reports for your assigned executives.
- Coordinating reservations for meetings, team events, and executive dinners.
- Assisting with arrangements for Pune-based activities, including travel and logistics for US leaders visiting the office.
- Working closely with your executives, teammates, and internal/external stakeholders to ensure smooth operations and clear communication.
You’ll Be Successful in This Role If You Have…
- Comfort working EST hours (9 AM–5 PM) and maintaining a high level of reliability in a fast-paced environment.
- Familiarity with the expectations and working styles of US-based leaders.
- Strong proficiency in English, with the ability to write and speak fluently and professionally.
- The ability to manage multiple tasks and priorities without missing a beat.
- An understanding of working within a US based organization and navigating cross-cultural dynamics.
- Competence in tools like Microsoft Office, Google Workspace, Monday.com, and expense management systems (e.g., Coupa, Concur).
- You’re passionate about delivering high-quality support and tackling every task with enthusiasm.
Benefits
- An incredible team of smart and supportive people
- A competitive compensation package, including attractive medical insurance
- Amazing perks – think catered lunch every day, ping pong, etc.
- Daycare/creche facility for kids
- Cellphone and wifi reimbursement
- Competitive parental leave
- Annual sponsored health checkups
- Sabbatical leave (over 5 years)
- Zocdoc is certified as a great place to work 2023-2024
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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