At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
The Executive Assistant to the CEO provides high-level administrative support to the Chief Executive Officer of a call center. This role involves managing the CEO's schedule, coordinating meetings, handling communications, and performing various administrative tasks to ensure the smooth operation of the executive office. The ideal candidate is highly organized, proactive, and capable of handling sensitive information with discretion.
Key Responsibilities
Administrative Support
- Manage the CEO's calendar, schedule appointments, and coordinate meetings, ensuring efficient time management.
- Prepare and organize meeting agendas, materials, and presentations.
- Handle travel arrangements, including booking flights, accommodations, and transportation.
Communication
- Act as the primary point of contact between the CEO and internal/external stakeholders.
- Screen and direct phone calls, emails, and other correspondence.
- Draft, edit, and proofread documents, reports, and presentations.
Meeting Coordination
- Organize and facilitate executive meetings, including board meetings and leadership team meetings.
- Record and distribute meeting minutes and follow up on action items.
- Ensure all logistical aspects of meetings are arranged, including venue setup and catering.
Project Management
- Assist the CEO with special projects and initiatives as needed.
- Conduct research and gather information to support decision-making and strategic planning.
- Coordinate cross-departmental projects and ensure timely completion.
Confidentiality and Discretion
- Handle sensitive information with the utmost confidentiality and professionalism.
- Maintain secure and organized filing systems for documents and records.
Office Management
- Oversee the day-to-day operations of the executive office, including supplies and equipment management.
- Liaise with other departments to ensure smooth workflow and communication.
Skills
- Exceptional organizational and time-management skills.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
- Ability to multitask and prioritize effectively.
- High level of professionalism and discretion.
Experience
- At least 3-5 years of experience as an executive assistant or in a similar administrative role.
- Experience in a call center or similar fast-paced environment is a plus.
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
