Description and Requirements
Essential Functions
• Buyer would be the first line of customer contact through his system application or through an assigned phone extension.
• Buyer would be responsible to address all incoming orders as follows: respond to all phone requests, respond to web requests, expediting of purchase orders from requisition to delivery, obtain quotes and determine lead times when applicable, document appropriate due diligence, supply literature to client and update and follow up on customer requests.
• Ensure interaction with the client (MetLife Customers) regardless of need or level
• Ensure adequate knowledge of relevant commodities and services, the various bidding process and policies and staying abreast of market trends
• Ensure to keep adequate relationship with vendors, including monitoring vendor performance.
• Ensure adequate knowledge of policies and procedures pertaining to procurement and PeopleSoft system.
• Ensure the supply and resolution of all account payable issues, equipment trade-ups/surplus, P-card expenses, and support to commodity expert for 1X requests, reconciliation of errors and participation in Supplier scorecard.
• Ensure that the quality of transaction is in compliance with predefined parameters as defined.
• Ensure that targets are met in accordance to SLA and internal standards.
• Ensure adherence to established attendance schedules.
Any other essential function that may occur from time to time as directed by the Supervisor.
Primary Internal Interactions
• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support.
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance.
• Agents for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
• Subject Matter Expert for the purpose of work thread related issues and escalated transactions.
• QCA for the purpose of feedback and audit.
• Trainers for the purpose of Pre-process and Process training.
Primary External Interactions
• SME / Trainers at the client end for training.
• MetLife Employees for understanding and taking requests for procurement of various commodities and services
• Suppliers for placing orders for various commodities and services, follow up on orders, problem resolution regarding orders, invoicing issues and tracking and reporting key supplier metrics
Organizational Relationships
Reports To: Assistant Manager, Procurement Supervises: 0
Skills
Technical Skills
• Good Computer navigation skills
• Good keyboarding speed
•
Process Specific Skills
• Knowledge about the Insurance industry in US
• Knowledge about US Culture
• Fundamentals of Purchasing/Inventory Keeping.
Soft skills (Minimum)
• Good Communication skills - should be able to interact with suppliers and customers at all levels regardless of needs. Should also be able to interpret business documents
• Escalate issues if required
• Data gathering ability/ Eye for detail
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Ability to work on routine/standardized transactions
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid
MetLife Mumbai, Maharashtra, IND Office
Mumbai, India
