The role involves leading the technical aspects of Salesforce Service Cloud implementations, ensuring quality and adherence to best practices while guiding the development team.
We are seeking an experienced Service Cloud Technical Lead to design, build, and lead scalable customer service solutions on the Salesforce platform. The ideal candidate will combine deep Salesforce Service Cloud expertise, strong technical leadership, and hands‑on development experience to drive high‑quality delivery across customer support, case management, and omni‑channel solutions.
Responsibilities- Act as the technical lead for Salesforce Service Cloud implementations.
- Define overall solution architecture, design patterns, and best practices.
- Perform technical reviews, ensure adherence to coding standards, and manage technical debt.
- Guide the team on Salesforce limits, performance optimization, and platform capabilities.
Strong hands‑on experience with Salesforce Service Cloud
About UsAt Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
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