Monitor cloud infrastructure and production services in a 24x7 operations environment. Respond to incidents, troubleshoot servers and applications, manage escalations, coordinate issue resolution, meet SLAs, document runbooks, conduct shift handoffs, and prepare operational reports. The role requires AWS and Linux expertise, infrastructure monitoring experience, incident management knowledge, and familiarity with networking, security, Docker, and Kubernetes.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Cloud Operations team is looking for a Enterprise Operations Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.
Responsibilities• Participate in 24x7 shifts.• Monitor the stability of our infrastructure with various tools.• Handle incident response, troubleshooting and fix for various servers/services.• Handle escalations as per policies/procedures.• Communicate clearly on tickets, phone calls made to the teams about various issues.• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.• Exhibit a sense of urgency to resolve issues.• Ensure SLAs and Operational standards are met.• Contribute to operations runbooks and documentation.• Ensure smooth handoffs between shifts.• Prepare daily, weekly, and monthly reports.
Skills• Strong analytical skills and a desire to learn new concepts and technologies and apply them.• Strong attitude to take ownership and responsibility for the production servers/services.• Familiar with supporting a production application and incident management. • Understanding of infrastructure and application performance monitoring tools.• AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.• Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.• Good to have experience on monitoring tools like Dynatrace, Splunk• Good to have knowledge of Docker and Kubernetes• Good to have knowledge of scripting languages.• Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Engineer II
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
The Cloud Operations team is looking for a Enterprise Operations Engineer I to drive our customer experience strategy forward by consistently innovating and problem-solving.
Responsibilities• Participate in 24x7 shifts.• Monitor the stability of our infrastructure with various tools.• Handle incident response, troubleshooting and fix for various servers/services.• Handle escalations as per policies/procedures.• Communicate clearly on tickets, phone calls made to the teams about various issues.• Coordinate with different internal groups to resolve recurrent problems, alerts, and follow-up on escalated issues.• Exhibit a sense of urgency to resolve issues.• Ensure SLAs and Operational standards are met.• Contribute to operations runbooks and documentation.• Ensure smooth handoffs between shifts.• Prepare daily, weekly, and monthly reports.
Skills• Strong analytical skills and a desire to learn new concepts and technologies and apply them.• Strong attitude to take ownership and responsibility for the production servers/services.• Familiar with supporting a production application and incident management. • Understanding of infrastructure and application performance monitoring tools.• AWS: Good knowledge of AWS services EC2, VPC, S3, ELB, IAM.• Linux: Good knowledge of Linux systems, vi/vim, netstat, free, ps/top/fstab/disk labels, filesystem, IPtables, sysstat (sar/vmstat/iostat etc), & startup scripts, sudo, selinux, audit logging.• Good to have experience on monitoring tools like Dynatrace, Splunk• Good to have knowledge of Docker and Kubernetes• Good to have knowledge of scripting languages.• Fundamentals: Basic Networking & Security, TCP/UDP, SSL certificates, Application Protocols: SMTP, HTTP, HTTPS, SSH, FTP, SFTP
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Mumbai, Maharashtra, IND Office
Mastercard Mumbai, India Office
Bandra Kurla Complex Road, Mumbai, Maharashtra, India, 400051
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