Guide Fortune 500 companies and startups to achieve data-driven success, serve as a trusted advisor, and drive ROI.
Are you passionate about data collaboration and empowering organizations to unlock their full potential? At Atlan, we’re revolutionizing how data teams collaborate with Active Metadata Management. As an Enterprise Customer Success Manager, you’ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.
Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you’re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!
Impact & Purpose 🎯
- Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.
- Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups.
- Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.
- Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.
Your mission at Atlan 🌟
- Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximize value from Atlan.
- Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.
- Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.
- Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.
What makes you a match for us? 😍
- Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.
- Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.
- Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.
- Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.
- Commercial Management: Experience driving renewals and identifying expansion opportunities.
Bonus Experience 🤩
- Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.
- API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.
- Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.
- Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.
- CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.
Similar Jobs
Software
As a Customer Success Manager, you will drive customer success playbooks, manage the customer journey, and enhance ROI while being the face of the company to the customers.
Top Skills:
MlNo-CodeSaaS
Cloud • Security • Software • Cybersecurity • Automation
As a Support Engineer, you'll manage customer support cases, collaborate with teams, troubleshoot issues, contribute to documentation, and participate in on-call rotations.
Top Skills:
BashCi/CdGitKubernetesLinuxRubyRuby On RailsServerlessZendesk
Artificial Intelligence • Consumer Web • Machine Learning • Productivity • Sales • Software • Analytics
The Product Support Specialist interacts with customers to provide support, gathers feedback for product improvement, and collaborates with internal teams to enhance user experience.
Top Skills:
CodingProduct Support
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
