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Job Summary
The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.
Responsibilities and Duties:
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Take ownership of support incidents and use all available resources and knowledge to resolve them
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Participate on emergency call-outs as 2nd chair to assist L1 engineer and learn
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Prepare or Update Knowledge Base articles with the solutions provided by you
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Consistently improve the quality of your work by internalising the feedback and coaching you receive from regular reviews of your completed tickets.
Eligibility criteria is as below:
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1-2 years experience in a technical role - preferably in Support/Managed Services
Technical Skills required:
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Shell script writing for simple tasks or troubleshooting
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Know your way in Linux/Unix: basic navigation, creating and running scripts, basic diagnosis commands.
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Know your way in a RDBMS (DB) environment: SQL query writing
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Basic networking knowledge and practical understanding of TCP/IP protocol. Network trace analysis skills are a big plus
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Familiarity with telecommunications protocol standards (especially SS7/SIGTRAN and Diameter) is a big plus
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Familiarity with hardware (servers, storage devices) is a plus
Soft Skills required:
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Ability to communicate confidently with technical customers using perfect written and spoken English.
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Customer advocacy, empathy and keen attention to detail
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Experience troubleshooting and solving technical problems
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Problem solving and troubleshooting skills
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Knowledge base article and playbook preparation for building up team reference documentation
