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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
This role sits within the EDMA Product Solution Team, which has the strategic ownership and responsibility to work collaboratively across business and technology, to evolve the enterprise vision, objectives, priorities, and anticipated benefits for GBTG data capabilities. At Amex GBT, we view data and business intelligence as an essential part of any travel management program. The ability to drive success and innovate as a change – agent is vital to our company’s success. The Engagement Manager will play an active part in both defining and delivering future data, analytics and insights needs in support of a diverse range of stakeholders and will have the opportunity to facilitate the advancement of Amex GBT’s data solutions. The position requires a blend of strategic and multidimensional thinking, strong communication skills, and a passion to influence how our products and technical capabilities are perceived in the industry.
We are looking for a strong candidate who will play a fundamental role in the support of traveler care analytics and the support of critical enterprise projects and initiatives. The Engagement Manager will also need an overall understanding of general business processes and commercial perspectives, in coordination with knowledge of our technology vision, direction and architecture.
What You´ll Do on a Typical Day:
- Manage end to end initiatives from business engagement through platform technology deployments for Traveler Care Analytics.
- Coordinate between GBT internal business stakeholders and technology partners to understand complex business needs, data requirements and then translate business value statements into technical specifications and capabilities.
- Strategically plan and coordinate across platforms, businesses, and channels to ensure internal sequencing, and then translate requirements into effective data content usable in reporting, visualization, and actionable insights.
- Interact with technology partners and business stakeholders and users through concise and accurate communications.
- Coordinate robust end-to-end user acceptance.
- Ensure the journey offerings remain innovative and keep pace with changing conditions.
- Actively lead efforts to secure yearly funding and spend approval.
- Use the stakeholder and customer experience ecosystem to maintain focus on end-to-end outcomes.
- Anticipate stakeholder needs through an awareness of the latest market insight, pivoting as needed.
- Help build collaborative and dynamic teams focused on the stakeholder / customer
- Manage senior-level communications and ensure visibility of the work effort.
What We´re Looking For:
- 5+ years experience with traveler care data capabilities / business intelligence / management information.
- 3+ years experience in the travel industry is preferred.
- Familiarity with design and development of data flows, schemas and ETL processes will be a plus.
- Strong quantitative, analytical, and problem-solving skills.
- Ability to demonstrate attention to detail and focus on quality.
- Aptitude to solve complex problems by analyzing variables and applying appropriate solutions.
- Excellent written and verbal communication skills.
- Ability to collaborate and influence across a fast-paced and dynamic environment to achieve results, often progressing multiple competing priorities.
- Highly organized with ability to keep projects moving forward and run from start to finish.
- Must be results driven, taking the lead with little supervision as well as working closely with fellow team members in a small team.
- Ability to work against tight deadlines with colleagues across the world while maintaining the ability to be adaptive and agile and pivot as needed.
- MUST be ready to work during overlap hours with global teams.
Location
Poland
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
