Sutherland Logo

Sutherland

Employee Referral

Reposted 6 Days Ago
Be an Early Applicant
Mumbai, Maharashtra
Entry level
Mumbai, Maharashtra
Entry level
This role involves taking high volumes of inbound customer calls, updating customer details, resolving issues, and maintaining service metrics.
The summary above was generated by AI

Company Description

About Sutherland

Artificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA.We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description

1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc 
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals

Qualifications

minimum HSC or Graduation

Additional information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications

Qualifications

minimum HSC or Graduation

Additional information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications

Additional Information

1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications

Sutherland Thāne, Mahārāshtra, IND Office

Thane Belapur Road, Thāne, Maharashtra, India, 400605

Similar Jobs

Yesterday
Hybrid
Mumbai, Maharashtra, IND
Mid level
Mid level
Financial Services
The role involves developing analytics for fraud risk strategy, understanding performance metrics, and conducting ad hoc analytics to support risk management.
Top Skills: SASSas Enterprise Miner
Yesterday
Hybrid
Mumbai, Maharashtra, IND
Mid level
Mid level
Financial Services
The role involves developing analytics for fraud risk identification, strategy implementation, and monitoring trends and performance in risk management.
Top Skills: SASSas Enterprise Miner
Yesterday
Mumbai, Maharashtra, IND
Entry level
Entry level
Artificial Intelligence • Automotive • Computer Vision • Information Technology • Internet of Things • Logistics • Software
As a Trainee in Technology, you will collaborate with experienced IT professionals to develop software solutions for a map compilation product, assist in software lifecycle activities, participate in agile processes, create documentation, and ensure the quality of applications through testing.
Top Skills: JavaMicroservicesPythonScalaSdlcSQL

What you need to know about the Mumbai Tech Scene

From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account