EDI Axway B2Bi Lead Service Operations Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
The Axway B2Bi EDI Lead owns end‑to‑end operational reliability of enterprise EDI services, combining service operations leadership, platform governance, and reliability engineering (SRE) practices.
This role defines operational standards, drives incident/problem/change excellence, leads automation and observability strategy, and mentors engineers across L1-L3. The Lead partners closely with architecture, security, network, database, infrastructure, and application owners to ensure EDI integrations remain stable, scalable, secure, and audit‑ready.
Key Responsibilities
A) Service Operations Leadership & Governance (≈60%)
Operational Ownership & Standards

• Define, standardize, and enforce operational processes across incident, problem, change, release readiness, and service reporting.
• Establish runbooks, validation checklists, escalation standards, and SLO/SLA alignment.
• Ensure consistent operational execution across shifts and support tiers.

Major Incident Management & Escalation Excellence

• Lead major incident bridges with clear ownership, timelines, and decision‑making.
• Drive structured communications to business and technology stakeholders.
• Ensure high‑quality escalation packets and seamless coordination across network, DB, application, security, and Axway SMEs.

Problem Management & Continuous Improvement

• Own the recurring issue elimination roadmap.
• Drive RCA rigor and ensure corrective and preventive actions are implemented and validated.
• Analyze operational trends (MTTR, incident categories, mapping failures, partner behavior, certificate expiry, queue backlogs) and prioritize structural fixes.

Partner Onboarding Governance

• Govern partner onboarding and production readiness:
  • Connectivity and security validation
  • Certificate setup and lifecycle controls
  • Mapping validation and test evidence
  • Cutover and rollback readiness
• Enforce standardization for partner profiles, naming conventions, monitoring coverage, and documentation.

Compliance, Security & Audit Readiness

• Ensure secure EDI operations (certificate lifecycle management, access governance, least privilege).
• Maintain full audit evidence for changes, incidents, test validation, and controlled access.
• Ensure traceability and adherence to regulatory and internal compliance obligations.

B) Reliability Engineering & Automation Strategy (≈40%)
Observability & Monitoring Strategy

• Own Axway Sentinel and monitoring strategy:
  • Alert design and noise reduction
  • Proactive dashboards and KPIs
  • Event correlation and root‑cause visibility
• Enhance early detection for:
  • Certificate expiry risks
  • Queue backlog growth
  • Partner heartbeat failures
  • Anomalous transaction patterns

Automation & Standardization at Scale

• Define and deliver an automation roadmap using Python, Shell, Jenkins, and platform tooling.
• Introduce self‑healing where feasible and operational guardrails where not.
• Embed quality gates into pipelines:
  • Code and map validation
  • Packaging standards
  • Peer reviews and release sign‑offs

Platform Performance & Capacity Management

• Partner with infrastructure and DB teams for performance tuning and stability improvements.
• Lead capacity planning to ensure readiness for peak volumes and partner growth.
• Define measurable scale and performance targets.

Team Leadership & Capability Building

• Coach and mentor engineers across L1/L2/L3.
• Define skill standards, training plans, and competency models.
• Drive knowledge sharing, documentation excellence, and technical maturity.

Work Experience:

• Deep expertise in Axway B2Bi operations, troubleshooting patterns, and partner connectivity.
• 10+ years hands‑on experience with Axway B2Bi and Sentinel, including cloud and SaaS models.
• Strong understanding of Mapping Services (MBC/DML) and JMC fundamentals.
• Advanced EDI knowledge: X12, EDIFACT, transaction lifecycle, acknowledgments, and partner compliance patterns.
• Strong security and connectivity grounding (AS2/MIME, certificates, firewall coordination, access governance).
• Strong automation and CI/CD experience (Jenkins, scripting, operational tooling).
• Proven troubleshooting across application, middleware, database, and network layers with evidence‑driven RCA.
• Demonstrated ownership of 24x7 production reliability and major incident leadership.
• Strong cross‑functional stakeholder management. Ability to translate technical risk into business impact and executive‑level updates.

Preferred Certifications:

• Salesforce Certified Administrator
• Microsoft Certified Systems Administrator (MCSA)
• Microsoft Certified IT Professional
• ITIL, ITSM Certifications

Educational Qualification:

• Bachelor's Degree in Statistics, Computer Science, Information Technology, or a related discipline (or equivalent relevant experience).

Skills & Knowledge:
Behavioral Skills:

• Conflict Resolution
• Creativity & Innovation
• Decision Making
• Planning
• Presentation Skills
• Risk-taking

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Standard Operating Procedure Design
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned