About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does a Global Director of Operations really do? Think of yourself as the strategic architect of our global delivery. In Global Operations, we don’t just manage teams; we design the standards that allow them to thrive across borders. We are a ridiculously good company, and this role ensures that whether a client is supported in Manila, Bogotá, or Mumbai, they receive the exact same world-class experience.
Imagine yourself going to work with one thing on your mind: Driving best in class Governance and Innovation. You aren’t just overseeing a campaign; you are the primary strategic partner for our clients, working alongside Client Services to guide the long-term health and evolution of the account.
As Global Director of Operations, you will:
Drive Global Governance: Establish and lead the operating rhythm (Monthly/Quarterly Business Reviews) to ensure cross-regional alignment and accountability.
Act as the Strategic Client POC: Serve as the primary operational point of contact for the client, translating high-level business goals into actionable operational strategies across all global sites.
Standardize Excellence: Ensure "One TaskUs" consistency by identifying best practices in one region and scaling them globally to minimize performance variance.
Enable Innovation: Lead the Innovation Council for your accounts, leveraging data-driven insights to recommend process improvements, AI integrations, and cost-saving efficiencies.
Oversee Performance Health: Act as the ultimate escalation point for global performance issues, utilizing the Intelligent Alert System (IAS) to ensure regional teams resolve compliance and KPI gaps within 48–72 hours.
Collaborate Cross-Functionally: Partner closely with Client Services, Finance, and Recruitment to ensure the account is profitable, growing, and meeting its contractual SOW obligations.
Guide Strategic Direction: Instead of managing daily staffing, you will provide strategic guidance to regional Operations Managers to ensure they are meeting global standards.
Do you have what it takes to become a Global Director of Operations?
Requirements:
At least 10 years in BPO Operations with Senior Management experience.
Proven ability to build and maintain high-level client relationships as a trusted advisor and service provider.
Experience overseeing large-scale accounts (500+ FTEs).
Strong ability to interpret complex data from multiple sources to identify trends, outliers, and opportunities for optimization.
Exceptional verbal and written communication skills; must be comfortable presenting to C-suite stakeholders.
High proficiency in Google Suite and experience with data visualization tools (e.g., PowerBI) and centralized operating models.
A professional, resilient, and proactive attitude with a focus on "leading through influence" rather than direct command-and-control.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
