At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
The Role You’ll Play:
You will lead multiple squads focused on international expansion, reliability and modernization, merchant experience, embedded finance, and platform orchestration. This is a highly visible role requiring both technical depth in payments/fintech and exceptional leadership skills to drive execution across distributed teams in the US and India.
What You'll Do
Strategic Leadership, Cross-Pillar Collaboration & Ownership
- Drive the Payments roadmap: Partner with Pillar co-leads, Product, and cross-functional stakeholders to define and execute the multi-year Payments strategy, balancing international expansion, reliability improvements, merchant experience, and platform modernization
- Own key business outcomes: Deliver on critical metrics including payments attach rate, success rate, merchant experience score, international GMV growth, and ARPS lift through embedded finance products
- Build and lead high-performing teams: Manage 5-7 Engineering Managers and 60-80+ engineers across payment squads
- Ensure technical excellence: Champion software development best practices, establish squad-level metrics for quality and velocity, drive architectural decisions for scale and reliability, and maintain disciplined engineering processes
- Drive execution at scale: Balance parallel workstreams across payment methods expansion, reliability/modernization and embedded finance validation—ensuring sequencing clarity and delivery confidence
- Foster innovation and modernization: Lead technical modernization efforts including migration from legacy ASP to .NET 8, PSP orchestration layer buildout, and architectural improvements to improve stability
What You'll Bring
Required Experience
- 10+ years in software engineering with at least 5+ years leading engineering teams (ideally 50+ engineers), including multiple Engineering Managers
- Deep payments/fintech expertise: Direct experience building and scaling payments systems, PSP integrations, payment orchestration, compliance frameworks (PCI-DSS), or embedded finance products
- Proven delivery at scale: Track record of delivering complex, multi-quarter technical initiatives across distributed teams, balancing innovation with operational stability
- Global/distributed team leadership: Experience managing engineering teams across time zones (US + India or similar), building strong culture and collaboration across geographies
- Technical depth: Hands-on background as a senior engineer or architect; able to dive into system design, code reviews, and technical decision-making when needed
Strong understanding of payments domain: card networks, payment gateways, tokenization, settlement/reconciliation, chargebacks, fraud/risk, merchant onboarding (KYC/KYB)
Experience with modern cloud architecture (AWS/Azure/GCP), microservices, APIs, event-driven systems, and data platforms
Familiarity with compliance and security requirements: PCI-DSS, SOC 2, GDPR, regional payment regulations
Experience with PSP orchestration platforms, multi-PSP strategies, or building payments products for external merchants
- Bonus: Knowledge of fintech products such as Capital/lending, payouts, treasury management, or embedded banking
- Strategic thinking: Ability to translate business goals into technical strategy, sequence work effectively, and make build vs. buy vs. partner tradeoffs
- Exceptional communication: Influence stakeholders at all levels (ELT, Board, cross-functional partners), present complex technical concepts clearly, and foster alignment across diverse teams
- Execution discipline: Drive clarity on priorities, establish accountability, unblock teams rapidly, and maintain urgency without burning out the organization
- Team development: Attract, retain, and grow engineering talent; create career pathways; champion diversity and inclusion; build psychologically safe, high-trust teams
- Collaborative leadership: Work effectively in a matrixed environment; navigate ambiguity; build consensus while maintaining strong points of view
Why Join Playlist's Payments Pillar
- Mission-critical work: Payments is the revenue engine and retention lever for the entire company
- Technical depth: Solve hard problems in distributed systems, fintech, compliance, and global scale
- Ownership & autonomy: Lead a pillar with significant independence and strategic influence
- Growth trajectory: Payments is scaling rapidly—international expansion, platformization, and embedded finance offer years of high-impact work
- Collaborative culture: Work with world-class engineers, product leaders, and cross-functional partners who are deeply committed to merchant success
Location & Work Model
- Fully Remote: Position is based in India with regular collaboration across US and India teams
- Global collaboration: Expect to work across time zones, with significant partnership with India-based engineering leaders and teams
Qualifications Summary
Required:
- Btech/Mtech in Computer Science, Engineering, or equivalent experience
- 10+ years software engineering experience
- 5+ years leading engineering teams (50+ people), including Engineering Managers
- Deep payments/fintech domain expertise
- Track record of delivering large-scale, distributed systems
- Experience with PSP integrations, payment orchestration, or multi-PSP strategies
- Background in embedded finance products (Capital, payouts, treasury)
- Prior work in global/international payments expansion
- Experience managing teams across US + India or similar distributed model
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at Playlist, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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