Director, Development & Operations Support Lead

ROLE SUMMARY
Every day at Pfizer, we are dedicated to delivering top‑notch, safe, and effective products to those who need them most. In the Digital & Technology (D&T) division, our commitment is reinforced by a science‑driven, risk‑aware quality culture and a shared passion for improving patients' lives.
The AI‑Driven Business Insights (ABI) team deploys and supports data, analytics, and AI/ML solutions that help Pfizer achieve these goals through faster, more informed decision‑making.
The Development & Operations (DevOps) Support Lead is responsible for managing support and operations for global reporting, analytics, and AI/ML technologies and products within Pfizer's ERP Business Intelligence platform and the future SAP Business Data Cloud (BDC) system. This role leads a global team of 4 colleagues and 20-30 contracted resources in systems operations and support functions to ensure the delivery of first‑class customer service.
In addition, the DevOps Support Lead plays a key role in shaping the long‑term data and analytics strategy of the ABI organization. Strong technical expertise in SAP analytics platforms and cloud computing enables this role to provide thought leadership and define optimal strategies in partnership with Enterprise Architecture, Solution Engineering, and Infrastructure teams.
This role requires advanced technical knowledge and hands‑on experience with SAP BW, SAP HANA, SAP Datasphere, and SAP and non‑SAP cloud technologies to manage daily support and operations effectively. The DevOps Support Lead will play a critical role in the successful deployment and adoption of the Business Data Cloud Foundations program, which is central to Pfizer's enterprise data and analytics strategy.
Beyond daily operations, the DevOps Support Lead will oversee application support and integrations with external systems, drive automation initiatives, and deliver continuous improvement efforts. Responsibilities include maintaining system stability and data quality; resolving issues in partnership with Global Business Services and Pfizer Global Supply business units; supporting the deployment of new and enhanced analytics solutions; and collaborating with engineering and architecture teams to evolve Pfizer's data and information strategy.
ROLE RESPONSIBILITIES
Global Operations & Service Delivery

• Own end‑to‑end operations and support for ERP Business Intelligence and SAP Business Data Cloud platforms, ensuring high availability, performance, and customer satisfaction
• Establish and manage operational objectives, service metrics, and prioritization across incidents, enhancements, and strategic initiatives
• Ensure effective transition of solutions from development into steady‑state operations
• Oversee incident, problem, change, and release management processes with a strong focus on risk, quality, and compliance
• Ensure data integrity, platform stability, and adherence to internal and external audit requirements

Platform Strategy & Technology Enablement

• Contribute to the design, evolution, and operationalization of the SAP Business Data Cloud platform
• Partner with Architecture, Engineering, and Infrastructure teams on platform upgrades, migrations, and cloud modernization initiatives
• Identify and prioritize automation opportunities to improve efficiency, resiliency, and cost effectiveness
• Stay current on industry trends and best practices in SAP DevOps, analytics, AI, and cloud technologies

Leadership & Talent Development

• Lead, develop, and mentor a global team of engineers and SMEs, fostering a culture of accountability, continuous improvement, and technical excellence
• Provide technical and functional leadership across multiple disciplines within the DevOps organization
• Enable scalable delivery models that support business growth and evolving analytics demand

Stakeholder Engagement & Communication

• Act as a senior point of contact for business and technology stakeholders across Digital & Technology and Pfizer business functions
• Prepare and deliver clear, data‑driven updates and recommendations to senior leadership
• Influence prioritization and outcomes through structured analysis, risk assessment, and business impact evaluation
• Align team objectives and execution with broader ABI, Digital, and enterprise strategies

QUALIFICATIONS
BASIC QUALIFICATIONS

• Bachelor's or Master's degree in Information Systems, Data Management, Business, or a related field
• 8+ years of experience (7+ with a Master's degree) in SAP data architecture, analytics, and enterprise data platforms
• Strong hands‑on experience with SAP BW and SAP HANA, including data modeling, transformations, scheduling, and interfaces
• Experience with SAP reporting and analytics tools (BusinessObjects Web Intelligence, Analysis for OLAP, Analysis for Office, SAP Analytics Cloud); experience with Power BI or Tableau is a plus
• Proven experience leading globally distributed teams, including vendors and contracted resources
• Demonstrated ability to lead cross‑functional teams and influence outcomes across organizational boundaries
• Experience operating within regulated environments with strong quality and compliance expectations
• Strong organizational, process, and delivery management skills
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

• Experience with SAP Business Data Cloud components, including Datasphere and Databricks
• Experience supporting AI, advanced analytics, or agentic solutions in an enterprise environment
• Pharmaceutical or life sciences industry experience
• Budget and financial management experience

Work Location Assignment: Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Information & Business Tech