Direct Custody & Clearing Operations - Analyst

Job Description
J.P. Morgan's Direct Custody & Clearing (DCC) in India offers comprehensive custody and clearing services to a diverse range of foreign investors, including Asset Managers, Pension Funds, Insurance Companies, and more. The team handles everything from account opening to fee billing, collaborating with various departments to ensure high-quality service. We also support DR issuances as a Domestic Custodian Bank for Overseas Depository Banks.
Job summary:
As a Direct Custody & Clearing Analyst within the India Direct Custody team, you will be responsible for leading and managing the Client Onboarding & Registration team. You will ensure flawless service delivery, participate in market advocacy, maintain high levels of client experience, ensure clean audits and inspections, and ensure business is operating in full compliance with local market standards and the Firm wide requirements. Delivery on cost saves and productivity targets are key components of the goals.
This position reports to the Head Operations & Client Service - Direct Custody & Clearing, India.
Job responsibilities:

• Have an in depth understanding of Direct Custody Business and Trade Management is essential
• Have sound knowledge of India Financial & Securities Market and its operating principals and rules
• Manage strong working relationship with external partners, including regulators. Participate and steer market advocacy to ensure better client experience, manage risk & bring efficiency.
• Evaluate effectiveness of workflows and processes with the aim of improving efficiencies as well as the timeliness and accuracy of the production process.
• Comply with audit and compliance regulations and be the focal point for audit and client visits.
• Critically provide input, development and management of projects in the team on system enhancements, end to end process reviews
• Ensure operational risks are identified and managed effectively, ensure systems and processes are in place to minimize and monitor and manage all aspects of operating risk and compliance in the custody operations functions
• Develop succession planning for team members and build knowledge depth within team through cross training and coaching. Provide development opportunities to achieve career development needs.

Required qualifications, capabilities, and skills:

• 5+ years experience in an Operations role
• Strong people management skills and develop/guide staff in a team orientated environment
• Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
• Excellent customer service skills and able to handle difficult situations internally and externally

Preferred qualifications, capabilities, and skills:

• Master's Degree Preferred - MBA, CA or equivalent
• Team player with excellent problem solving skills with attention to detail.
• Keen learner, enthusiast and ability to motivate others.
• Strong analytical skills and logical thinker, Excellent written and oral English communication skills.
• Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
• Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.

Core Competencies
• Business & Industry Knowledge - The individual is expected to have good knowledge of Indian Capital Market & Banking regulations, especially FPI regulations. This position needs skill set of regulation interpretation & application, analytical ability, documentation management, problem solving and good capital market product knowledge.
• Communication - Strong verbal and written communication skills, with the ability to present complex and sensitive issues to management in a persuasive manner. Communication should be crisp and precise to avoid interpretations.
• Team Management & Accountability - Seeks ways to increase efficiency and effectiveness of work performed and resources utilized. The individual should take personal responsibility/accountability/ownership for self & team deliverables. The individual to possess strong people & time management skills, ability to get the team work together & independently to ensure key deliverables are met with relevant controls. The individual should up-scale skills for self and team to deliver best in class service. The individual should have the ability to guide the team on exception management, escalations, urgent applications, regulatory deliverables and audits with NIL exception.
• Leadership - Ability to assess priorities, adapt to a changing environment, organize and lead resources, monitor progress and timely deliver a high quality end product . The individual should be enthusiastic, self-motivated, effective under pressure, encourage the team to think out of the box and implement feasible ideas.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.