Digital Content Management Analyst

Skill required: Marketing Operations - Content management
Designation: Digital Content Management Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? About the Role: Are you a self-starter with a passion for innovation and digital transformation? Join Clients Mobility’s Customer Solutions team and help shape the future of customer experience in the energy industry. We are delivering strategic, integrated digital capabilities to enhance convenience, engagement, and service quality across our global retail network. As a Business Readiness Advisor, you will play a key role in deploying and improving our Digital Loyalty, Payments, and Customer Engagement programs. You will ensure markets are fully prepared to launch and operate these initiatives, driving value for both customers and Client. Role requires Digital Marketing Ads & Promotion creation/design Organize, categorize and publish content and information using specific tools and channels, for use by different groups and individuals within the organization.
What are we looking for? As a Business Readiness Advisor, you will play a key role in deploying and improving our Digital Loyalty, Payments, and Customer Engagement programs. You will ensure markets are fully prepared to launch and operate these initiatives, driving value for both customers and Client. Experience & Skills • Proven experience in launching new products/services, especially in Loyalty or CRM domains. • Strong project and change management skills. • Excellent communication, facilitation, and stakeholder engagement abilities. • Ability to manage cross-functional teams in a virtual, multi-country environment. • Knowledge of digital platforms, loyalty programs, payments, and customer engagement tools. • Familiarity with CRM strategies, campaign management, and data privacy principles. Mindset & Attributes • Passionate about delivering exceptional customer experiences. • Proactive, adaptable, and comfortable with ambiguity. • Digitally savvy with a continuous improvement mindset. • Able to work independently and collaboratively across global teams. ________________________________________ Preferred Qualifications • Experience in retail or mobility sectors. • Understanding of loyalty program operations and IT systems. • Knowledge of agency management and campaign execution.
Roles and Responsibilities: • Lead end-to-end business readiness and change management activities for market deployments. • Collaborate with Product Owners, Global Loyalty Leads, and local market teams to ensure successful implementation. • Coordinate: • Change Impact Assessments • Operating model updates • Legal and fiscal compliance • User testing and pilot preparation • Training and engagement plans • Hypercare and transition to Business-as-Usual • Ensure all stakeholders (retailers, forecourt staff, third-party partners) are informed, trained, and aligned. • Capture learnings and contribute to the Business Readiness Toolkit for future scalability.

Any Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

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