Job Title: Desktop Engineer – L1
Location: Mumbai ,Worli
Department: IT-Dev
Experience: 0-2 Years
We are looking for a Desktop Engineer
with networking knowledge to provide end-user technical support and
maintain desktop systems, laptops, and basic network infrastructure. The role
involves troubleshooting hardware and software issues, managing IT assets,
supporting network connectivity, and ensuring smooth IT operations for
employees.
Key
Responsibilities
Desktop & End
User Support
· Provide
technical support for desktops, laptops, printers, and peripheral devices.
· Install,
configure, and troubleshoot Windows operating systems and office applications.
· Manage
user accounts, permissions, and access requests.
· Diagnose
and resolve hardware issues (RAM, HDD/SSD, motherboard, peripherals).
· Install
and update software, drivers, and security patches.
· Provide
remote and onsite support to end users.
Networking Support
· Troubleshoot
LAN/WAN connectivity issues for users.
· Configure
and support IP addressing, DNS, DHCP, and network connectivity.
· Assist in
basic router and switch configuration.
· Monitor
and resolve Wi-Fi connectivity issues.
· Support
VPN connectivity and remote access issues.
IT Infrastructure
Support
· Assist in
network cable management and patch panel connectivity.
· Maintain
IT asset inventory and documentation.
· Support
system backups and antivirus updates.
· Coordinate
with vendors for hardware repair and replacement.
Helpdesk &
Ticketing
· Manage
incidents using ticketing systems and maintain proper documentation.
· Ensure SLA
compliance for issue resolution.
· Escalate
complex technical issues to L2/L3 support teams.
Technical Skills /
Basic Skill Set
· Strong
knowledge of desktop hardware and troubleshooting.
· Need Exp
or Knowledge in Local application support.
· Knowledge
in Office 365 & Data Backup
· Experience
with Windows OS installation, configuration, and maintenance.
· Strong
networking knowledge including TCP/IP, DNS, DHCP, LAN, and Wi-Fi
troubleshooting.
· Understanding
of Azure Active Directory user management and group policies.
· Knowledge
of printer and network device configuration.
· Familiarity
with IT support tools and remote support software.
· Basic
exposure to network monitoring or troubleshooting tools.
· Knowledge
in Azure Sentinel Deployment
Required
Qualifications
· BE, B.Tec,
IT, or Engineering.
Preferred
Qualifications
· Cisco Certified Network Associate (CCNA)
· CompTIA Network+
· ITIL Foundation Certification
About
us:
Zybysis is a fast-growing technology company
delivering enterprise infrastructure, data center, and cybersecurity
solutions to clients. With a strong focus on reliability, security, and
operational excellence, we support mission-critical environments for enterprise
customers. Our teams combine technical expertise with strong service delivery
to ensure high availability and performance across complex IT environments.
