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Solenis

Deductions analyst

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Hyderabad, Telangana
Hyderabad, Telangana

Job description for Deduction Analyst

The AR Collections and Deduction Analyst position is responsible for resolving deductions and reconciling the accounts timely.

Tasks, Duties, & General Responsibilities:

  • Contact customers to exert every possible effort to secure payment on invalid deductions.
  • Research and resolve customer deductions; coordinate with business partners to resolve contested items, recommend appropriate action for item handling. Either issue credit or contact customer to collect unauthorized deductions. (Off invoice and short payments)
  • Review all deductions taken from customer payments, review remittance information to determine the reason for deduction.
  • Review all documents supporting the customer claims, including purchase order copies, proof of delivery and invoices.
  • Dispute all claims including shortages, pricing deductions, and violations; disputes are completed via web portal or via email.
  • Retrieve data from customer web portals.
  • Contact customers via emails/Calls to resolve pending deductions.
  • Document all actions taken in ERP system so last action taken is readily available.
  • Identify and implement areas for process improvement with will reduce customer deductions.
  • Escalate issues to the supervisor/manager that require intervention/clarification from senior leadership.
  • Research/Resolve customer short ship deduction (Returns, shortages, overages, etc.).
  • Maintain aging reports and perform activities to resolve open receivables.
  • Perform month end close activities and meet accounting close deadlines.
  • Create and analyze weekly reports for internal and audit review.
  • Identify root causes of problems affecting payment of invoices, by analyzing relevant information and clearly communicating and collaborating internally and with customers to resolve root cause issues to prevent a reoccurring.
  • Identify and resolve billing discrepancies (off invoice and short payments)
  • Identify, report, and present trends in a customer’s deductions.

Qualifications

  • Experience in Collections and Deductions. At least 5-7 plus years in similar profile.
  • Master's preferred but not mandatory. Must have bachelor's degree in commerce/accounting/Finance.
  • Working knowledge of SAP, a must
  • FSCM Software application experience a plus.
  • Extremely organized, detailed, and proactive.
  • Analytical, tenacious, and great at research, follow-through & follow-up.
  • Proficient in Excel (V-Lookups, Tables, Formulas and Pivot Tables) and other Office tools.
  • Domain Knowledge: Collections, deduction management, disputes settlement.
  • Excellent oral and written communication skills are required, the ability to interact and collaborate with internal and external customers at all levels of management and staff globally.
  • Knowledge of all Microsoft Office Products specifically Outlook, Excel, PowerPoint, and Word.
  • Must be assertive to follow up on resolving issues.

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