Order Management Associate

About you 

You’re an analytical problem-solver ready to put your skills toward purposeful work that has a global impact. You want to lead the way in innovation, exploring the latest technologies and finding new solutions. You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.

About this role

As a Deal Desk Admin, you will be a key member of the Revenue Operations team, directly contributing to the growth of our B2B business by building out the systems, process, and infrastructure to help scale our organization to the next level.  This is a full-time position reporting to the Senior Manager of Deal Desk Administration. The Deal Desk Admin is a cross-functional role that partners with our sales, customer success, legal, and finance teams to streamline our overall quote-to-order process. 

What you'll be doing

• Basic and Complex Order Processing: Receive, review, and process basic orders, plus Debook/Rebook, Clawback, and Amend & Extend orders accurately and effeciently
• Compliance: Ensure orders are approved and compliant with company policies and procedures regarding revenue recognition and order processing.
• Issue Resolution: Address any order discrepancies or issues promptly and effectively, collaborating with relevant stakeholders as needed.
• Triage: Monitor all Deal Desk and Order Management queues to route work to the appropriate team/individual based on a set of formal routing rules.
• Low Touch Requests: Processes requests related to obtaining signatures, low-touch document changes, customer data changes, and system errors
• Special Projects: Contribute to Deal Desk and Order Management Special Pojects by executing test scripts and providing feedbackPartner with our sales, customer success, finance, and legal team leaders to define standard / non-standard deal criteria and related approval processes.  

What you’ll have 

• 6 months - 1 year working in the Enterprise SaaS/B2B industry, with preference for experience in Deal Desk, Order Management, or Finance Operations
• Basic understanding of how to use Salesforce and familiarity with Netsuite - Proficient in gSuite or Microsoft Office - Familiar with basic Revenue Recognition Rules
• Salesforce.com CPQ experience preferred but not required.
• Proficient in gSuite or Microsoft Office
• A high attention to detail is necessary to prevent errors in processing orders, invoicing, and delivery
• Excellent communication and interpersonal skills to work across the business with sales, legal, finance, and other stakeholders - Capable of multitasking and prioritizing tasks under pressure with flexibility during high-volume periods

We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!

Life at Udemy 

We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:

• We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.

• Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.

• Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.

• We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work. 

Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. 

Our Benefits Start With U

Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the India:

• Core Benefits: Comprehensive medical, life and income protection coverage

• Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement. 26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay

• Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support

• Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development

• Retirement: 12% of your base salary or INR 1,800 per month

• Holidays: 25 paid holidays throughout the year plus bank holidays

About our APAC region 

When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally. We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.

Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond. It comes with countless opportunities to make learning more accessible to millions. You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career. And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.

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