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Lucky International

CX (Order Management) Executive

Posted 22 Days Ago
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In-Office
Mumbai, Maharashtra, IND
Entry level
In-Office
Mumbai, Maharashtra, IND
Entry level
Support the Senior CRM Manager to define and execute retention strategy and roadmap. Maintain and update client data in CRM, run status meetings, coordinate with operations and product managers, manage marketing invites, and develop sales knowledge. Use Excel and Zoho to keep data organized, document processes, and track KPIs.
The summary above was generated by AI

CRM Executive Duties & Responsibilities

 

Sample responsibilities for this position include:

 

Highly numerate with excellent proficiency in Microsoft Excel

Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs

Ensuring that client information is most updated in  CRM tools

Lead regular status meetings and glean field input through regular connects

Develop further as professional sales rep by acquiring working knowledge and selling techniques

Proficient in Zoho and Excel prefered

Work closely with operations and product managers to effectively prioritize projects to fit business needs

Follow standard  practices, keeping data organized, readable, maintainable, and documented

Remain current on new and updated information

Manage the sending of the Quarterly connects and other marketing  invitations to client

Bright and willing to learn

 



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