The Customer Support Specialist will troubleshoot advanced incidents on the Nokia DAC Platform, manage escalations, and ensure effective communication with customers and teams.
As a Care Contact Specialist, you will work in the Nokia DAC organization, supporting customers / Nokia users globally. Your main responsibilities are advanced Incident troubleshooting for Nokia DAC Platform and connectivity. Other tasks are related to troubleshooting incidents and upgrade support, and Nokia DAC Care Tier-3 Engineer works closely with colleagues at (customer/Partner) Tier-2 and (R&D/Third party vendor) Tier-4.
Responsibilities- Understanding the nature of the issues, act fast towards the resolution.
- Proactiveness, positive mindset, Logical thinking, able to follow processes
- Ability to escalate the issues in the right direction, Ability to present and explain (Analysis the logs and route to relevant technical team if it’s not resolved.)
- Adapt to environment, Quick learner, Strong and clear in English
- Prioritizing incidents, updating ticketing tools with relevant information.
- Key part is communication flow through regular updates and join customer troubleshooting calls.
- Collecting all required information before raising request with R&D / third party.
- Regular Incident follow up, clearing backlogs.
- Execute Service request and upgrades based on approvals.
Must Have:
- Engineering candidates with good communication and networking skills with 5-8 years of telecom industry experience, with good knowledge of Radio / Core platform
- Knowledge of Linux OS architecture
- Cloud and Linux knowledge, with scripting knowledge, will be added advantages.
- Candidate with Kubernetes, cloud certification (AWS)
Good to Have:
- Candidate with Kubernetes, cloud certification (AWS)
- Prior experience with Nokia Radio / Networking certifications
Similar Jobs
Artificial Intelligence • Information Technology
As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.
Top Skills:
APIsJavaScriptLlmsPythonTelephony Systems
Yesterday
Information Technology
The Technical Product Consultant resolves complex technical challenges, supports product launches, manages bug reporting, and empowers support teams with knowledge and training. They analyze data to improve customer support and product efficiency.
Top Skills:
PlxSQL
Artificial Intelligence • Food • Software
The role involves managing inbound and outbound calls, understanding customer needs, providing solutions, and building relationships. It requires strong communication skills and the ability to thrive in a fast-paced environment.
Top Skills:
Crm Systems
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
