Customer Support Representative (Full-time, fully remote, and Nightshift)
- Full-time (9 hours per day, 45 hours per week)
- Fully Remote (must have a stable and high-speed internet connection)
- 9-hour night shift from 6:30 PM to 7:30 AM GMT+5.5 (9 AM to 10 PM EST), Monday to Friday
- $US 2.75 - 3.5 per hour depending on experience
Job Purpose
As our Customer Support Representative(CSR), you will be delivering exceptional customer service by addressing user inquiries, troubleshooting technical issues, and providing guidance on the company's software platform via phone, email, and chat. Your role is to ensure that customers have a seamless and positive experience with our product, which includes resolving problems efficiently, educating users on features, and escalating more complex issues when necessary. Being the frontline support, you foster strong customer relationships, drive product adoption, and contribute to overall customer satisfaction and retention.
Responsibilities
- Serve as the first point of contact for customers via phone, email, and chat
- Respond to customer inquiries and provide accurate information about our products and services
- Upsell and cross-sell products to customers based on their needs and interests
- Meet or exceed monthly sales targets and KPIs
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with other members of the sales team to improve customer satisfaction and drive revenue growth
- Continuously learn about our products and services to provide the best possible customer experience
Requirements
- Strong command in English (both written and spoken)
- Preferably 1+ year of proven experience in a customer service role, particularly in a sales environment
- Strong attention to detail and the ability to manage multiple tasks simultaneously
- Has a growth mindset that is willing to learn about new products and technologies
- Ability to work efficiently both independently and collaboratively, showing an ambition to reach the targets
- Experience in the SaaS industry is desirable
Top Skills
What We Do
Founded by Carnegie Mellon Alumni, we’re not an ordinary software company. We incubate our own ideas, develop them, and take them to market with astonishing speed. We’re driven to stay at the cutting edge of our fields to build outstanding software and marketing engines that competitors feel compelled to imitate. We continuously create apps and websites used by millions worldwide. And we do it all from the beautiful island of Taiwan, a place we’re all proud to call home.
Culture, Life & Growth at Taroko
Hard work, resourcefulness, and ownership are some of our key values — but we place a healthy and balanced lifestyle above all. Whether you want to raise a family, work on your hobbies, or explore Taiwan’s beautiful cities, mountains, and rivers, we provide a western-style work culture where you can not only launch a prosperous career, but also pursue your passions.
Work-Life Flexibility
We’re not like other software companies in Taiwan and Asia at large — at Taroko, when you get your work done for the day, then it’s time for you to go do you. We provide generous vacation time, which we encourage you to use to explore Taiwan, Asia, or any other parts of the world. Flexible remote hours enable you to work from home, during your return visits to family, or even from a beach in Thailand.
Entrepreneurship
Our business strategies and products are built from the ground up, frequently in industries we’re completely new to. As a result, we rely on smart and driven individuals to take ownership of their products and forge pathways to success. Insights that you personally develop and communicate can have an immediate and obvious impact not only on our products, but also on your career prospects.
Coaching, Training, & Growth
No matter which role you perform, we provide extensive coaching and training to help you achieve and thrive at Taroko. Your skills will be sharpened and honed by challenges that require ingenuity and resourcefulness to overcome, and we’ll provide guidance, professional development, and formal feedback to help you meet them along the way
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