Provides in-person customer support to driver-partners in Mumbai. Responsibilities include onboarding new drivers, explaining tools and processes, resolving issues, answering questions, troubleshooting efficiently, and collaborating with Driver Operations to improve procedures. Requires excellent English and Hindi communication, strong problem-solving skills, graduate-level education, and willingness to work onsite on rotational six-day schedules. Freshers and candidates with up to two years of tele-calling or customer support experience are eligible.
Greetings,
We are hiring Freshers and experienced candidates for a multinational transportation company, Work From Office@Mumbai -Kurla West
About The Client
Our client is a tech company that connects the physical and digital worlds to help make movement happen at the tap of a button.
Job Description:
You'll be expected to help onboard new driver-partners, provide exceptional support, and quickly adapt to an ever-growing business. You have retail or customer service experience and are an effective communicator with the ability to interact with partners. You have a passion for helping and empowering others and are good at quickly and efficiently troubleshooting problems. And if you don't know the answer, you know where to look and who to ask. You are personable, highly organized, and a patient teacher. You are self-motivated and a great team player. This is a temporary, contract role with the potential for extension. WHAT YOU'LL DO: Deliver 5-star, in-person support for our partners. Walk new drivers through onboarding and all the tools to be successful drivers. Resolve driver issues and questions. Stay on top of processes and tools. Work with the Driver Operations team to streamline procedures.
RequirementsRequirements
Experience: Fresher or upto 2yrs exp in any tele-calling or customer support
Qualification- Minimum Graduate and above
Eligibility Criteria-
Should have excellent communication skills in English and Hindi
We need people with strong problem-solving skills, who don't shy away from in-person interactions.
A person should be flexible to do work from the office.
Benefits
Salary- NTH: 17k + 4k Variable pay + Performance based incentives
Shift- Day
Working days- Rotational 6 days working
Mode of work- Work from office
Mode of Interview- Virtual
Similar Jobs
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Conduct strategic outbound prospecting across India, researching accounts and stakeholders, identifying business triggers, and creating personalized outreach. Own pipeline generation by partnering with Account Executives, Marketing, and go-to-market teams to develop qualified opportunities. Use AI and modern sales technology to improve account research and messaging while consistently achieving performance targets.
Top Skills:
Salesforce
Financial Services
Lead design, build, deployment, and support of IBM Planning Analytics/TM1 solutions on AWS. Architect TM1 models, develop PAW/PAfE artifacts, manage TI processes and integrations, establish governance and SDLC controls, lead a TM1 team, drive AI-assisted engineering adoption, and partner with business stakeholders to optimize planning processes and ensure compliance and resiliency.
Top Skills:
ArchitectAWSCi/CdCognos AnalyticsContainerizationDatabricksIbm Cloud For DataIbm Planning AnalyticsPerspectivesPlanning Analytics For Excel (Pafe)Planning Analytics On CloudPlanning Analytics Workspace (Paw)PythonTm1Turbointegrator (Ti)
Financial Services
Prepare and submit India regulatory reports, perform reconciliations and variance analysis, produce management and KPI reporting, monitor nostro breaks, support audits, maintain procedures, and partner with technology and control teams to automate processes and resolve issues.
Top Skills:
ExcelMS OfficeMicrosoft PowerpointMicrosoft Word
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
