InfyStrat Software Services

Customer Support Engineer

Reposted 4 Days Ago

Be an Early Applicant

Remote

Hiring Remotely in Eastern Equatoria

Entry level

Remote

Hiring Remotely in Eastern Equatoria

Entry level

The Customer Support Engineer role focuses on platform stabilization, fault finding, defect management, and project closeout processes to ensure business solution stabilization and collaboration with various stakeholders.

The summary above was generated by AI

Urgent Requirement

location - south africa

1-Customer Support Engineer

: Customer Support Engineer - Local Team Capacity Fit

1. System focus – Platform

2. Business focus Front Desk

3. Project remaining accountabilities

* Platform Stabilization (POA, Integration Enterprise)

1. Fault finding, Alignment, Use Case update/develop, Spec'ing

2. Gov Process management in ensuring collaboration

* Business Solution Stabilization — Clear out existing and future (warranty) defects.

1. Customer fronting

2. Scope compliance & Spec'ing, Config Management etc.

3. Defect process management 1st, 2nd, 3rd party collaboration

4. Test, deploy, signoff in governance process management

* Project

1. Assist / Advise PM on Closeout and Handover Process (Business and Support)

2. Schematic Handover & The Transition to a full Data Admin Service

(a) Structure, Customer Interface

(b) Management/Oversight of Schematic Team

How to Apply:

If you're a skilled Business Analyst with a passion for mobile money solutions, please share your resume with us at:

[email protected]

Don't miss out! Apply now!

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