As a Customer Success Manager, you will be the primary contact for technical inquiries, helping customers develop success plans and achieve key performance indicators. You will collaborate with account management for contract renewals and assist in identifying expansion opportunities, while also leading pilot presentations and maintaining relationships with enterprise clients.
Make Your Mark
Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.
What you will do:
- Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.
- Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key performance indicators and report those both internally and externally.
- Collaborate with Cymulate Account management teams to secure contract renewals.
- Assist in identifying opportunities for expanding Cymulate’s usage across the customer’s organization.
- Lead POCs for upsells and participate in pilot results presentations, QBR’s and ABR’s with key accounts.
What you will have:
- 3-5 years of experience in customer success/ project management role with a proven track record of success, particularly in managing major accounts.
- Technical experience in the cybersecurity field with good analytical and project management skills.
- Proactive approach to problem solving with the ability to make independent decisions.
- Identify problems and address them internally to drive resolution with tech support team.
- Proven track record of building and maintaining relationships with enterprise clients, driving customer success, and exceeding performance targets.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.
- Ability to multi-task and thrive in a fast-paced environment.
- Fluency in English.
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