Customer Success Manager – Software Advisory Services - India
Are you looking for an opportunity to own and grow relationships with top global clients while leading high-quality IT Asset Management delivery?
Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently serving as a trusted advisor to a broad range of clientele in various industries across the globe, including clients from Fortune 500 companies.
Connor’s continued pursuit for excellence in the delivery of professional contract compliance services has gained trust and recognition of the world’s largest software vendors. The company’s experienced teams ensure our clients are served by the best tenured industry experts.
With the continuous business growth and expansion of Connor and its clients, we are looking for a Customer Success Manager to support and grow our existing Software Advisory Services (SAS) accounts. In this senior role, you will be the trusted point of contact for a portfolio of clients, building long-term relationships and turning successful engagements into multi-year renewals. You will make sure our delivery teams provide high-quality work to our clients on time by supporting quality assurance (QA) and managing team utilization. Your background in software license compliance and Software Asset Management (SAM) will help you understand client needs and spot new opportunities to add value.
Main Responsibilities:
Customer Relationships and Account Growth
- Act as the primary point of contact for a portfolio of existing SAS clients, building strong, trusted relationships with client stakeholders across SAM, procurement, IT operations, and finance.
- Support and grow existing accounts into multi-year renewals by understanding client goals, tracking satisfaction, and identifying opportunities to expand services.
- Lead regular account reviews with clients, sharing results, value delivered, and recommended next steps.
- Spot risks to client satisfaction or renewal early and put action plans in place.
- Partner with senior leadership on renewal proposals, scope, and pricing discussions.
Delivery Quality and Team Utilization
- Support QA on client deliverables, including Effective License Positions (ELPs), license reconciliations, usage analyses, and optimization recommendations, to ensure accuracy and quality.
- Monitor and manage team utilization, working with delivery leads to plan resources and keep the team effectively deployed across accounts.
- Manage engagement KPIs, including deadlines, project milestones, and client satisfaction.
- Ensure delivery work is provided to our clients on time and to Connor’s quality standards.
Subject-Matter Expertise
- Guide clients through software license compliance and SAM topics, including entitlement reviews, vendor audits, renewal preparation, and license optimization.
- Present remediation and optimization recommendations that drive cost savings and compliance alignment.
- Stay abreast of industry trends, including SaaS subscription models, BYOL, cloud consumption licensing, and ISO/ITIL SAM best practices, and share insights with clients.
Requirements: Experience, Skills, and Characteristics
- 8+ years of experience in SAM, software license compliance, or IT asset management, including client-facing account management or customer success experience, ideally within a consulting or professional services environment.
- Proven track record of maintaining client relationships and growing accounts through renewals and expanded services.
- Experience reviewing work for quality and managing team resources or utilization.
- Academic background: B.Tech / M.Tech / MCA / MBA / BS in Business Administration, Computer Science, Engineering, or related field. Certifications such as CSAM, CHAMP, ITIL, or ISO 19770 are a strong plus.
- Familiarity with licensing metrics from major vendors (Microsoft, IBM, Oracle, VMware, Autodesk, etc.) and experience with license true-ups or audit responses.
- Hands-on experience with SAM tools such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper.
- Strong proficiency in Microsoft Excel, including pivot tables, VLOOKUPs, macros, and large data sets.
- Ability to interpret complex licensing models and contractual language.
- Highly organized, with a strong eye for detail and the ability to manage multiple accounts at the same time.
- Excellent communication and presentation skills, including the ability to convey licensing and SAM findings to both technical and non-technical stakeholders.
Benefits – Why Connor?
We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation package, and competitive compensation. You’ll be working with a highly driven, collaborative global team that values trust, accountability, and continuous learning. We nurture our people in a culture that promotes diversity and individuality that sparks innovation and creativity.
Connor Consulting is an equal opportunity employer and values diversity, equality, and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you’re ready to build lasting client partnerships and help some of the world’s most exciting companies get more value from their software investments, this is the right opportunity for you.
Join us and be part of our Global Team. Apply now!
