The Customer Success Manager at Sprinto will onboard clients, ensure customer satisfaction, communicate product updates, advocate for customers, and collaborate with other teams to enhance product offerings while retaining customer revenue.
Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.
The Role
We are looking for a Customer Success Manager to join our Customer Success team. You will be Sprinto’s Ambassador for all its Customers. You’ll be the one who understands the customer businesses, is high on EQ and empathy and comes with a high sense of ownership.
Responsibilities
- Onboard clients on the Sprinto platform and give them a top-notch customer experience
- Regular and proactive communication with customers about product updates and action plans
- Work closely with our Product and Engineering teams to help improve our product offering
- Customer Advocacy is a key responsibility of this role - client testimonials, G2 reviews, case studies etc.
- Customer and Revenue Retention – Ensuring that customers stay happy and invested with Sprinto
- When required, assisting the Sales team with answering technical questions about the product
Requirements
- You have 3-5 years of experience in a B2B SaaS product company
- You have excellent written and verbal communication skills – most of the time you would be speaking with a customer
- You have a good understanding of cloud technology - words like S3 bucket, DB encryption, and Virtual Private Cloud mean something to you
- You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
- You are systematic and methodical - you make commitments and meet them consistently. Customer information is at your fingertips, and you are quick to identify any business opportunity
- You have strong prioritization skills and the ability to work with customers across timezones
Benefits
- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- Education Reimbursement Policy
Top Skills
B2B Saas
Cloud Technology
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