As a Customer Service Representative, you will communicate with clients, process requests, and provide information about products while maintaining service level agreements and quality standards.
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
We are seeking an experienced Customer Service Representative with strong international voice experience and client-facing skills. This role involves handling customer inquiries, resolving issues efficiently, and ensuring exceptional service quality for global clients.
Our Client Services team is the “voice” of Accurate Background – they connect with customers to provide information and resolve issues.
Responsibilities
- Handle inbound and outbound calls, emails, and chat queues to assist clients and applicants.
- Provide accurate information about products and services, and resolve complaints or requests promptly.
- Process customer requests with accuracy and efficiency, following provided instructions and compliance guidelines.
- Maintain detailed records of all interactions and actions in the CRM system.
- Communicate effectively with supervisors, peers, and other departments to ensure smooth operations.
- Provide training and guidance on proprietary systems when required.
- Analyze and interpret information using problem-solving and reasoning skills to determine the best solution.
- Adhere to quality standards, SLAs, and client guidelines including FCRA compliance.
- Contribute to team goals and maintain service excellence.
- Perform other related duties as needed.
Qualifications
- Mandatory: Minimum 3+ years of experience in international BPO voice-based customer service.
- Strong client-facing experience and ability to handle complex queries.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive).
- Ability to type 45+ WPM with accuracy.
- Comfortable working in rotational US shifts.
Why Join Us?
- Transport provided both ways.
- Opportunity to work in a global customer service environment with career growth potential.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Special Notice:
Accurate is aware of schemes involving fraudulent job postings/offers and/or individuals or entities claiming to be employees of Accurate. Those involved are offering fabricated employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of Accurate, please contact [email protected].
- Please be advised that all legitimate correspondence from an Accurate employee will come from "@accurate.com" email accounts.
- Accurate will not interview candidates via text or email. Our interviews are conducted by recruiters and leaders via the phone, Zoom/Teams or in an in-person format.
- Accurate will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.
Top Skills
Microsoft Office Suite
Office 365
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