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Lucky International

Customer Experience (CX) Executive

Posted 8 Days Ago
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In-Office
Mumbai, Maharashtra, IND
Entry level
In-Office
Mumbai, Maharashtra, IND
Entry level
Supports CRM retention strategy, roadmap, budgeting, KPI tracking, and client data maintenance. Leads status meetings, gathers field feedback, coordinates project priorities with operations and product teams, and manages quarterly client communications and marketing invitations. The role also develops sales knowledge, maintains organized CRM documentation, stays current on updates, and supports customer experience initiatives.
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CRM Executive Duties & Responsibilities


Sample responsibilities for this position include:


Highly numerate with excellent proficiency in Microsoft Excel

Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs

Ensuring that client information is most updated in CRM tools

Lead regular status meetings and glean field input through regular connects

Develop further as professional sales rep by acquiring working knowledge and selling techniques

Proficient in Zoho and Excel preferred

Work closely with operations and product managers to effectively prioritize projects to fit business needs

Follow standard practices, keeping data organized, readable, maintainable, and documented

Remain current on new and updated information

Manage the sending of the Quarterly connects and other marketing  invitations to client.

Bright and willing to learn

 



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