Lucky International Logo

Lucky International

Customer Experience (CX) Executive

Posted 28 Days Ago
Be an Early Applicant
In-Office
Mumbai, Maharashtra, IND
Entry level
In-Office
Mumbai, Maharashtra, IND
Entry level
Supports CRM retention strategy, roadmap, budgeting, KPI tracking, and client data maintenance. Leads status meetings, gathers field feedback, coordinates project priorities with operations and product teams, and manages quarterly client communications and marketing invitations. The role also develops sales knowledge, maintains organized CRM documentation, stays current on updates, and supports customer experience initiatives.
The summary above was generated by AI

CRM Executive Duties & Responsibilities


Sample responsibilities for this position include:


Highly numerate with excellent proficiency in Microsoft Excel

Support the Senior CRM manager to define and develop the retention strategy, roadmap and budget that will achieve targets and KPIs

Ensuring that client information is most updated in CRM tools

Lead regular status meetings and glean field input through regular connects

Develop further as professional sales rep by acquiring working knowledge and selling techniques

Proficient in Zoho and Excel preferred

Work closely with operations and product managers to effectively prioritize projects to fit business needs

Follow standard practices, keeping data organized, readable, maintainable, and documented

Remain current on new and updated information

Manage the sending of the Quarterly connects and other marketing  invitations to client.

Bright and willing to learn

 



Similar Jobs

Yesterday
Hybrid
Senior level
Senior level
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Develop scalable backend payment software and cloud-native applications. Responsibilities include designing, coding, testing, deploying, and documenting solutions; participating in prioritization; reviewing code and automation; driving quality and technology standards; collaborating with product stakeholders; mentoring engineers; and improving development processes. The role focuses on Java, Spring Boot, DevOps, Oracle, automation testing, and secure financial transaction systems.
Top Skills: Automation TestingCloud ComputingDevOpsJavaOracleSpring Boot
Yesterday
Hybrid
Senior level
Senior level
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Owns production readiness and lifecycle operations for payment platform services. Responsibilities include improving CI/CD pipelines, DevOps automation, monitoring, capacity planning, incident response, postmortems, resiliency, deployment gating, root-cause analysis, and operational risk management. Partners with development, product, and operations teams to improve reliability and customer experience while mentoring junior engineers.
Top Skills: ArtifactoryBitbucketChefCi/CdDb2DevOpsGitJavaJenkinsMavenOracleSQLUnix
Yesterday
Hybrid
Senior level
Senior level
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Build and maintain petabyte-scale data pipelines, entity-centric data models, and distributed workflows using Databricks and Spark. Partner with data science teams to productionize ML features and artifacts, optimize ETL/ELT processes, and implement testing, monitoring, observability, and incident response. Collaborate with governance and operations teams to ensure secure, compliant data management while supporting scalable merchant identity and trust-profile systems.
Top Skills: SparkAWSCi/CdDatabricksGCPPythonSQL

What you need to know about the Mumbai Tech Scene

From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account