Provides L2 AMS and production support for industrial OT integrations across Modbus, OPC, Matrikon, and Kepware environments. Troubleshoots PLC, OPC Server, SCADA, and industrial network connectivity; supports protocol mapping, tag validation, configuration changes, integration testing, and data-quality issues. Coordinates with plant, OEM, PLC, SCADA, IT, and engineering teams while maintaining documentation, communication mappings, SLA adherence, and continuous service improvement.
Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Downstream Manufacturing
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Industrial Protocol Integration Support Engineer, a typical day involves supporting, stabilizing, and continuously improving industrial OT applications and systems aligned to Modbus, OPC DA/UA, Matrikon OPC Servers, and Kepware KEPServerEX. The role requires working in an AMS / production support environment, collaborating with operations, IT, engineering, and cross-functional teams to resolve incidents, support enhancements, and maintain reliable service delivery. The candidate will use domain knowledge, troubleshooting skills, and support governance practices to ensure system availability, SLA adherence, and continuous service improvement. Provide AMS support for PLC communication and industrial protocol integration, with focus on Modbus, OPC, Matrikon, and Kepware connectivity, troubleshooting, and reliable data exchange across downstream manufacturing systems.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Provide L2 support for Modbus, OPC, Matrikon, and Kepware communication issues.
Troubleshoot PLC-device, OPC Server, and SCADA-PLC connectivity problems.
Support configuration and maintenance of Matrikon OPC Servers and Kepware KEPServerEX.
Support integration testing, protocol mapping, and tag validation activities.
Perform minor enhancements and configuration changes.
Coordinate with plant, OEM, PLC, and SCADA teams for issue resolution.
Maintain communication mapping, documentation, and knowledge base.
Monitor industrial data exchange and troubleshoot data quality or interface issues.
Professional & Technical Skills:
Proficiency in Modbus, OPC DA/UA, Matrikon OPC, and Kepware KEPServerEX.
Modbus protocol (RTU/TCP).
OPC DA / OPC UA architecture and troubleshooting.
Matrikon OPC Server configuration and support.
Kepware KEPServerEX administration and troubleshooting.
PLC communication troubleshooting.
Device integration and industrial protocol gateway configuration.
AMS support processes and ticket management.
Industrial automation fundamentals.
Strong protocol troubleshooting capability.
Good understanding of industrial communication architecture.
Ability to analyze data flow, tag mapping, and interface issues.
Good coordination and support delivery skills in AMS environments.
Good To Have Skills:
SCADA integration (Ignition, Wonderware, AVEVA System Platform, FactoryTalk View).
Historian connectivity and data collection troubleshooting.
Industrial networking (Ethernet/IP, Profinet, Profibus).
Gateway/converter configuration.
Multi-vendor PLC exposure (Rockwell, Siemens, Schneider, ABB).
MQTT or edge connectivity concepts.
Additional Information:
- The candidate should have relevant experience in SCADA, Networking(SCADA) and AMS / production support environments.
- Experience in downstream manufacturing, OT, SCADA, PLC, DCS, historian, industrial integration, or energy domain support is preferred where applicable.
- This position is based at our Pune office.
- A 15 years full-time education is required.
15 years full time education
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Downstream Manufacturing
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Industrial Protocol Integration Support Engineer, a typical day involves supporting, stabilizing, and continuously improving industrial OT applications and systems aligned to Modbus, OPC DA/UA, Matrikon OPC Servers, and Kepware KEPServerEX. The role requires working in an AMS / production support environment, collaborating with operations, IT, engineering, and cross-functional teams to resolve incidents, support enhancements, and maintain reliable service delivery. The candidate will use domain knowledge, troubleshooting skills, and support governance practices to ensure system availability, SLA adherence, and continuous service improvement. Provide AMS support for PLC communication and industrial protocol integration, with focus on Modbus, OPC, Matrikon, and Kepware connectivity, troubleshooting, and reliable data exchange across downstream manufacturing systems.
Roles & Responsibilities:
Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work-related problems.
Provide L2 support for Modbus, OPC, Matrikon, and Kepware communication issues.
Troubleshoot PLC-device, OPC Server, and SCADA-PLC connectivity problems.
Support configuration and maintenance of Matrikon OPC Servers and Kepware KEPServerEX.
Support integration testing, protocol mapping, and tag validation activities.
Perform minor enhancements and configuration changes.
Coordinate with plant, OEM, PLC, and SCADA teams for issue resolution.
Maintain communication mapping, documentation, and knowledge base.
Monitor industrial data exchange and troubleshoot data quality or interface issues.
Professional & Technical Skills:
Proficiency in Modbus, OPC DA/UA, Matrikon OPC, and Kepware KEPServerEX.
Modbus protocol (RTU/TCP).
OPC DA / OPC UA architecture and troubleshooting.
Matrikon OPC Server configuration and support.
Kepware KEPServerEX administration and troubleshooting.
PLC communication troubleshooting.
Device integration and industrial protocol gateway configuration.
AMS support processes and ticket management.
Industrial automation fundamentals.
Strong protocol troubleshooting capability.
Good understanding of industrial communication architecture.
Ability to analyze data flow, tag mapping, and interface issues.
Good coordination and support delivery skills in AMS environments.
Good To Have Skills:
SCADA integration (Ignition, Wonderware, AVEVA System Platform, FactoryTalk View).
Historian connectivity and data collection troubleshooting.
Industrial networking (Ethernet/IP, Profinet, Profibus).
Gateway/converter configuration.
Multi-vendor PLC exposure (Rockwell, Siemens, Schneider, ABB).
MQTT or edge connectivity concepts.
Additional Information:
- The candidate should have relevant experience in SCADA, Networking(SCADA) and AMS / production support environments.
- Experience in downstream manufacturing, OT, SCADA, PLC, DCS, historian, industrial integration, or energy domain support is preferred where applicable.
- This position is based at our Pune office.
- A 15 years full-time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture Airoli, Mahārāshtra, IND Office
Airoli, India
Accenture Mumbai, Maharashtra, IND Office
Ganpatrao Kadam Marg, off Senapati Bapat Marg, Lower Parel West, Lower Parel, Mumbai, Maharashtra, India, 400013
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