Develops, configures, customizes, and supports Zoho CRM and related enterprise CRM solutions. Responsibilities include scripting with Deluge and JavaScript, building REST API integrations, automating workflows, creating reports and dashboards, supporting data migrations, troubleshooting systems, and maintaining development, test, and production environments. The role collaborates with architects, analysts, and business stakeholders to deliver scalable CRM solutions across multiple companies.
Company Overview
PartnerOne is a long-term software investment group that acquires, operates, and scales successful enterprise technology companies worldwide. With over 30 years of experience, PartnerOne owns and manages a portfolio of high-growth software businesses that serve more than 2,000 leading corporations and government organizations globally. Our focus on operational excellence, sustainable growth, and continuous improvement creates a high-performance environment where accountability, ownership, and collaboration drive success.
Position Summary
We are seeking a highly skilled CRM Software Engineer to support the development, customization, automation, and integration of enterprise CRM platforms, with a primary focus on Zoho CRM and the Zoho One ecosystem.
This role is responsible for translating approved business requirements and CRM architecture designs into working solutions through configuration, scripting, coding, automation, integrations, and system enhancements. The CRM Software Engineer will work closely with the Corporate CRM Architect, Business Analysts, and business stakeholders to build and maintain scalable CRM solutions that support multiple companies operating within a shared CRM framework.
The ideal candidate has experience working across multiple CRM platforms including Salesforce, Sage, Quickbooks, HubSpot, and Zoho CRM, with strong software development and systems integration expertise.
Key Responsibilities
CRM Development & Configuration
- Configure and customize Zoho CRM modules, layouts, forms, fields, profiles, roles, and permissions.
- Develop and maintain custom functionality within Zoho CRM and related Zoho applications.
- Implement business workflows, blueprints, automation, approval processes, and notifications.
- Create custom reports, dashboards, KPIs, and analytics solutions.
- Configure CRM environments based on established solution designs and implementation specifications.
Software Development & Scripting
- Develop custom solutions using:
- Zoho Deluge
- JavaScript
- REST APIs
- Webhooks
- SDKs
- Custom Functions
- Serverless integrations
- Write, test, deploy, and support CRM scripts and automation.
- Create reusable components and development standards for multiple company implementations.
- Troubleshoot, optimize, and enhance existing CRM functionality.
Integrations
- Develop and maintain integrations between Zoho CRM and external systems including:
- ERP platforms
- Financial applications
- Support platforms
- Marketing automation systems
- eCommerce solutions
- Third-party APIs
- Build API connections and middleware solutions.
- Support data synchronization and workflow automation across platforms.
Data Migration & Conversion Support
- Assist with data migration projects from:
- Salesforce
- NetSuite CRM
- Microsoft Dynamics
- HubSpot
- Legacy CRM platforms
- Perform data mapping, transformation, validation, and migration support.
- Develop import and validation scripts to improve migration efficiency and data quality.
System Maintenance & Support
- Troubleshoot CRM issues and provide technical support.
- Monitor system performance and proactively address technical issues.
- Participate in testing, deployment, and release management activities.
- Maintain development, test, and production environments.
- Support CRM upgrades and new feature deployments.
Requirements
- Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field, or equivalent practical experience.
- 4+ years of experience in CRM development, software engineering, or business systems development.
- Hands-on experience configuring, customizing, and developing within enterprise CRM platforms, preferably Zoho CRM.
- Experience with CRM platforms such as Zoho CRM, Salesforce, HubSpot, Sage Intacct, NetSuite CRM, or QuickBooks.
- Strong experience developing and supporting REST API integrations and third-party system integrations.
- Proficiency in Zoho Deluge scripting and workflow automation.
- Strong knowledge of JavaScript, SQL, JSON, and XML.
- Experience with CRM customization, workflow design, business process automation, and data migration.
- Experience implementing, enhancing, or migrating CRM solutions.
- Knowledge of integration architecture, data mapping, and system troubleshooting.
- Experience with Zoho One ecosystem, including Zoho Flow, Zoho Creator, Zoho Analytics, and Zoho Desk, preferred.
- Familiarity with Salesforce administration or development is a plus.
- Experience using Git or other source control platforms.
- Strong problem-solving and debugging skills with the ability to identify and resolve complex technical issues.
- Detail-oriented with excellent documentation and organizational skills.
- Ability to collaborate effectively with cross-functional teams, including Sales, Marketing, Customer Success, and Operations.
- Strong time management skills with the ability to manage multiple priorities in a fast-paced environment.
- Commitment to continuous learning and staying current with CRM, automation, and software development best practices.
Similar Jobs
Information Technology • Internet of Things • Marketing Tech
Own the CRM Opportunities backend end to end, designing scalable data models, APIs, distributed workflows, event-driven services, and background jobs. Improve performance and reliability across large multi-tenant pipelines while handling consistency, caching, sharding, observability, and incident response. Build AI-assisted CRM features using existing LLM APIs, including context assembly, response handling, cost and latency controls, and graceful degradation. Occasionally ship Vue.js UI changes and operate services through deployment and on-call.
Top Skills:
ElasticsearchGoIstioKafkaLlm ApisMongoDBNestjsNode.jsNoSQLPub/SubRedisSQLVue
Information Technology • Internet of Things • Marketing Tech
Own the CRM Opportunities backend end to end, designing scalable data models, APIs, distributed workflows, event-driven systems, and background jobs. Improve performance and reliability for high-volume, multi-tenant SaaS workloads through indexing, sharding, caching, and query optimization. Build occasional Vue.js UI features, instrument production systems, and lead incident response and postmortems. Translate ambiguous customer and business needs into reliable production services with strong data correctness and operational excellence.
Top Skills:
ClickhouseElasticsearchGoKafkaMongoDBNode.jsNoSQLPostgresRedis StreamsSQLVue
Fintech • Machine Learning • Payments • Software • Financial Services
Design, develop, customize and integrate Microsoft Dynamics 365 CRM/CE solutions. Build entities, forms, workflows, plugins, reports and dashboards using CRM SDK, C#, JavaScript, ASP.NET and SQL. Troubleshoot issues, estimate implementation approaches, collaborate with stakeholders, document solutions, and mentor junior developers. Banking domain experience preferred.
Top Skills:
Ado.NetAsp.NetC#Crm SdkDynamics Crm (D365 Ce)JavaScriptMicrosoft Dynamics 365Power BIPower PlatformPowerappsSql Database
What you need to know about the Mumbai Tech Scene
From haggling for the best price at Chor Bazaar to the bustle of Crawford Market, the energy of Mumbai's traditional markets is a key part of the city's charm. And while these markets will always have their place, the city also boasts a thriving e-commerce scene, ranking among the largest in the region. Driven by online sales in everything from snacks to licensed sports merchandise to children's apparel, the local industry is worth billions, with companies actively recruiting to meet the demands of continued growth.
