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At MagicLinks, we believe that social video is magic! As leaders in delivering data-driven video influencer campaigns at scale, we connect our community of 35K+ engaged, diverse creators with leading brands to drive sustainable and meaningful engagement and growth. By combining our proprietary data-driven recommendation system, Match Intelligence®, with our team’s expertise, we strive to transform the digital ecosystem with authentic, impactful video influencer marketing.
As the first and only B Corp-certified social commerce company and a member of 1% for the Planet, MagicLinks is committed to being a force for good. We ranked in the top 20% of the annual Inc. 5000 list of the fastest-growing private companies in America and have been recognized by the Los Angeles Business Journal as one of the Best Places to Work in LA. We work hard, move fast, and have a ton of fun along the way. Join us!
About the job
This is an exciting and impactful role where you’ll be at the heart of creator support, providing the exceptional experience that MagicLinks is known for. As a Creator Support Coordinator, you’ll be the go-to expert for troubleshooting and solving challenges faced by our diverse creator community. You’ll be crucial to both creator retention and satisfaction, ensuring that our creators have everything they need to succeed. Your role will involve balancing multiple tasks, from managing inbound inquiries to organizing creator events—giving you the chance to have a direct and meaningful impact on the creator experience.
The Opportunity
You’ll be working in a fast-paced, ever-evolving environment, collaborating with a dynamic team to address roadblocks and optimize creator journeys. Whether it’s guiding creators through technical challenges or helping them make the most of MagicLinks’ tools and resources, you’ll be instrumental in keeping our creator community engaged and thriving. If you’re passionate about customer support, problem-solving, and ensuring creators have a seamless experience, this role offers a fantastic opportunity to grow with a fast-moving, industry-leading company.
Location: Remote in select states including AZ, CA, FL, GA, IL, IA, KS, MD, MA, MI, MN, MO, NY, NC, OH, OR, TN, TX, WA
What You’ll Do
- Respond to all inbound creator inquiries and provide weekly recaps around response time, inquiries closed and FAQ’s
- Own end-to-end troubleshooting for creators, creator representation, and internal teams
- Review all MagicLinks applicants and manage verification of creator profiles while identifying high-value creators
- Coordinate all creator-facing digital events including calendar and guest list management
- Edit webinars and provide post-webinar educational resources to creators
- Create OBWI digital storefronts for creators and provide tips & best practices
- Collaborate with internal social team to create content
What We’re Looking For
- 2-3 years experience in customer facing role
- Confident using CRM platforms like Intercom and JIRA,
- Comfortable handling difficult conversations and patiently troubleshooting issues
- Bachelor's Degree or equivalent experience
Total Rewards
- Hourly Range ($25-30/hr) + Bonus + Equity
- Comprehensive healthcare package for all full-time employees
- 401K with a Company Match
- Fully paid parental leave
- Unlimited PTO + 14 Company Holidays (+ your birthday off!)
- Opportunities for professional development and growth within the organization
- Collaborative and inclusive work environment with a focus on employee well-being
Our salary ranges are determined by role and level of experience relevant to the job. The range displayed on each job posting reflects the range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
We're equally committed to diversity, equity and inclusion in our workplace and in how we show up in this world. To us, diversity means recognizing that different views and experiences are as important as those we're already familiar with. It means taking radical ownership of the things we affect as individuals and as a company - including even inherited ways of doing things which may be destructive or biased and which we must work to change. It means looking at the world and making sure we embody as many of its best qualities as we can, and striving for that as a matter of principle, not as a marketing goal we check off a list.
This is how we strive to practice: We define diversity as making sure (1) our table represents people from varying backgrounds, (2) inclusion as making sure our people have a seat at the table, and (3) equity as making sure our people have the same means to get to the table in the first place. Externally, we apply the same policies to partnerships, marketing, and product development.
Ultimately, diversity goes beyond what we look like, who we are, who we love or how we think. Diversity is shorthand for an integrity-driven way of operating and growing every single day, and we wouldn't have it any other way.
