The Coordinator will manage sales contract provision requests, setup customer access, maintain MIS and dashboards, and ensure timely support for product usage. They will also conduct checks for customer satisfaction, act as a product owner for managed services, and liaise with various teams to enable seamless service.
Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
Key Responsibilities
- Independently coordinate with sales for all incoming contract provision requests once presales process is completed
- Setup the customer instance and provision access to expected stakeholders, coordinate with sales and presales to notify customers and ensure a seamless transition to engagement
- Maintain requisite MIS and dashboards for access controls and contract expiry
- Support the trail process by replicating above activities for product trials
- Take ownership of usage support required for products, manage the dashboards and ensure timely support is available in case of any usage challenges
- Share consolidated usage files with reconciliation to respective teams
- Act as product owner for managed services to support summary reports on Onboard and Risk Analytics SI & CI
- Ensure product new formats are supported to enable greater customer adoption of products with localized content
- Conduct routine checks to understand whether the customers are supported with the right formats and are satisfied with the insights
- Act as the champion for managed services to interact with customers regarding queries on content and pass on to the right owners
- Liaison with other teams such as delivery & product ops, sales and occasionally with suppliers to enable seamless services regarding the scope of managed services agreed with customers
Key Requirements
- Bachelor’s Degree / MBA / any other professional courses
- 5-7 years of relevant experience in Operations and support
- Experience in maintaining MIS and dashboards
- Strong communication and organizational skills
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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