Control Manager

Join our Control Management team and help strengthen a proactive risk and control culture. You will partner with stakeholders to evaluate end-to-end processes, surface control gaps, and support disciplined remediation. Bring your analytical mindset and communication skills to a role that enables better risk outcomes and continuous improvement.

As a Control Management Associate in our line of business, you'll be responsible for ensuring the line of business has a sustainable and disciplined end-to-end control environment, identifying and escalating issues with a sense of urgency, and partnering with the business to ensure issues are remediated in a timely manner. You will assess control design and operating effectiveness and support timely issue escalation and remediation. You will review program data and produce reporting that supports business strategies and risk monitoring. You will also contribute to Risk & Control Self-Assessment activities through process walkthroughs and deep dives.

Job responsibilities

• Evaluate end-to-end processes and controls with stakeholders to identify gaps, weaknesses, and root causes of control breaks.
• Assess control design and operating effectiveness and recommend enhancements to strengthen control outcomes.
• Support a proactive risk and control culture by applying structured evaluation strategies and change management practices.
• Identify and escalate control issues with urgency and track progress to timely remediation.
• Analyze program data (e.g., KPIs and KRIs) to identify trends, risks, and emerging issues.
• Develop ad-hoc reporting to support business programs and strategies.
• Support Risk & Control Self-Assessment activities, including mapping and documentation.
• Participate in process walkthroughs and deep dives with assigned business units to validate control coverage.
• Perform root cause analysis and support development of sustainable remediation actions.
• Partner with stakeholders to confirm remediation actions are implemented and evidence is maintained.
• Use approved tools to improve analysis, reporting, and monitoring efficiency.

Required qualifications, capabilities, and skills 

• Bachelor’s degree or equivalent experience.
• Three years of experience in financial services.
• Experience in controls, audit, quality assurance, operational risk management, or compliance, or equivalent subject matter expertise in a relevant function.
• Strong analytical skills with the ability to interpret data and draw clear conclusions.
• Strong written and verbal communication skills with the ability to convey issues and recommendations clearly.
• Ability to collaborate effectively with stakeholders in a matrixed environment.
• Ability to prioritize and manage multiple tasks while meeting deadlines.
• Strong attention to detail and documentation discipline.
• Ability to identify, assess, and escalate issues with appropriate urgency.
• Aptitude to learn and use approved AI tools to enhance productivity.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Preferred qualifications, capabilities, and skills

• Experience supporting Risk & Control Self-Assessment activities and control mapping.
• Experience building KPI and KRI reporting for operational risk monitoring.
• Experience facilitating end-to-end process walkthroughs and control deep dives.
• Familiarity with change management concepts in control environments.
• Experience with issue management lifecycle, including tracking and evidence collection.
• Experience partnering with compliance or audit on control testing and remediation.
• Advanced Excel skills for analysis and reporting.