Control Manager - Program - Controls Room – Program Management & Governance Vice President

The Controls Room Team within Control Management works collaboratively with other control disciplines and oversees existing control functions as well as the development of new control functions and protocols. The team’s objective is to empower the three lines of defense with risk-based information to manage their control environment. We achieve this by collecting, analyzing, and monitoring firmwide risk-based intelligence across all lines of business and corporate functions. As a Control Manager Program Vice President, you will be a key member of the team, leading cross-functional delivery for firmwide programs that impact Control Management.

As a Control Manager Program Vice President within the Controls Room organization, you will translate enterprise requirements into executable project strategies, integrated roadmaps, and measurable outcomes. You will serve as a senior delivery and governance leader, aligning stakeholders across lines of business, product, and technology; proactively identifying and mitigating delivery, operational, and control risks; and driving disciplined execution against milestones, quality standards, and service-level agreements.

You will also own User Acceptance Testing governance for in-scope programs by establishing the UAT strategy, readiness standards, entry and exit criteria, and consolidated reporting. Working across business and technology teams, you will ensure end-to-end testing is appropriately planned, staffed, and executed, and that UAT scope, defects, and results remain aligned with program objectives and control effectiveness outcomes. Join our collaborative, high-impact team and help strengthen how Control Management delivers complex firmwide change.

Job responsibilities

• Lead multiple concurrent firmwide application development projects end-to-end, ensuring roadmap creation and delivery predictability, stakeholder alignment, and execution against commitments, milestones, and SLAs
• Establish and run governance forums (steerco, working groups, executive readouts), define decision rights, manage RAID, and enforce standards for roadmap, scope, schedule, and quality
• Partner with firmwide program owners to translate requirements into actionable plans, ensuring full traceability from commitments to deliverables, testing evidence, and outcomes
• Proactively identify delivery, operational, and control risks; drive mitigations; ensure timely escalation; and partner with Control Management stakeholders to strengthen control outcomes at scale
• Lead change management for program requirements, influencing senior stakeholders and evolving operating models/processes to embed sustainable ways of working
• Define UAT governance framework, readiness checkpoints, entry/exit criteria, and reporting; oversee UAT planning and execution across teams; ensure defects are managed with appropriate accountability and sign-off
• Own executive-level scorecards and reporting (delivery progress, SLA adherence, testing progress, defect trends, dependency tracking), driving transparency and continuous improvement
• Influence and drive alignment across Business, Product, Technology and Risk/Control leadership; resolve cross-program dependencies and remove execution barriers
• Mentor and manage program managers, set expectations for delivery rigor, and standardize best practices across the portfolio

Required qualifications, capabilities and skills

• Bachelor’s degree required; Master’s degree preferred (or equivalent experience)

• 12+ years overall experience, including 8+ years in Program/Portfolio Management (preferably in large, matrixed, global organizations)

• Demonstrated success leading firmwide, multi-year, cross-LOB programs with complex dependencies and executive-level governance

• Experience in crafting product roadmaps, managing enterprise wide data migration projects and coordinating dry runs prior for production readiness

• Strong ability to communicate with and influence both technical and business leaders, including executive storytelling and concise decision-oriented updates

• Proven ability to manage multiple programs/projects simultaneously, balancing priorities, resources, timelines, and risk.

• Strong analytical rigor, attention to detail, and ability to drive structured problem solving under ambiguity.

• Highly adaptable, proactive, self-directed leader with strong interpersonal skills and a track record of building trusted partnerships.

Preferred qualifications, capabilities and skills

• Experience in financial industry, auditing, compliance, or consulting and an understanding of risks & controls management is beneficial.

• Knowledge of compliance and regulatory requirements for consumer banking industry is a plus.

• Advanced proficiency in Microsoft PowerPoint, Excel, Word, SharePoint, and planning tools (e.g., MS Project); able to produce high-quality executive presentations is mandatory.

• Working knowledge of Agile delivery and Jira (and comfort operating across Agile and hybrid delivery models).

Employer Description

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Organization Description

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment across the firm. With Control Managers appointed for each Line of Business, Function and Region, there is a comprehensive coverage and joint accountability model with the business executive that promotes early operational risk identification and assessment, effective design and evaluation of controls and sustainable solutions to mitigate operational risk.

The Controls Room Team within Control Management works collaboratively with other control disciplines and oversees existing control functions as well as the development of new control functions and protocols. The team’s objective is to empower the three lines of defense with risk-based information to manage their control environment. We achieve this by collecting, analyzing and monitoring firmwide risk-based intelligence into all lines of business and corporate functions.

The Controls Room gathers information from key business and technology partners in order to:

•             Facilitate better decision making and actionable insights across the Firm.

•             Create cost-effective and automated reporting; and

•             Provide views into risk and issues.