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We are looking for a dynamic and results-driven professional to join our Customer Experience team, specializing in real-time container sales and hardcore operations support. This role focuses on delivering seamless post-onboarding services to customers while actively driving container sales and managing operational activities to ensure superior service delivery.
Key Responsibilities:
Manage real-time container sales, ensuring immediate response and accurate information to customer inquiries.
Drive container booking conversions, collaborating closely with frontline sales and trade teams.
Handle customer case management, issue resolution, and timely follow-up on escalations.
Oversee customer onboarding processes, building strong relationships and ensuring a smooth transition into the Maersk system.
Execute contract and dispute management, resolving conflicts and ensuring SLA compliance.
Perform hardcore operational tasks, including coordination with internal stakeholders across logistics, planning, and documentation.
Proactively manage the customer channel, ensuring all communication is timely, professional, and aligned with customer expectations.
Support backend operations through skilled administrative and technical tasks, maintaining high data accuracy and operational efficiency.
Skills & Qualifications:
Strong understanding of container sales processes, including spot sales, dynamic pricing, and last-minute booking strategies.
Excellent verbal and written communication skills to interact with customers and internal teams across functions.
Experience in logistics, shipping operations.
Ability to manage tasks independently and exercise judgment within defined guidelines.
Proficiency in using systems and tools for case management, documentation, and real-time updates.
Strong coordination and problem-solving capabilities.
Profile:
Entry to mid-level experience in customer experience or operations in container sales
Proactive, customer-centric mindset with the agility to respond in a fast-paced, time-critical environment.
Capable of balancing standardized work routines with occasional deviations to resolve exceptions.
The job requires limited job and business knowledge at the time of hiring.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
