We are seeking a Customer Service Representative to provide exceptional service, handle inquiries, and resolve issues efficiently. Basic Excel skills are required, and knowledge of SAP and accounting is a plus.
Job Description
Key Responsibilities:
This requirement is Contractual for 11 months (Fixed term hire )
1. Customer Service:
- Provide exceptional support and resolve customer inquiries.
- Maintain effective relationships with customers and stakeholders.
- Assist with customer implementations and communicate effectively.
2. Data Management:
- Maintain accurate records of interactions and transactions.
- Use Excel for data management and reporting.
- Prepare and present reports to leadership.
3. Team Collaboration:
- Collaborate with team members and share best practices.
- Participate in team engagement activities.
4. Additional Responsibilities:
- Manage after-sales processes and coordinate with depots and terminals.
- Ensure compliance with international regulations and documentation.
Requirements:
- Experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Basic Excel skills.
- Knowledge of SAP and accounting is a plus.
- Flexible to work in morning and afternoon shifts.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
- Customer-centric and continuous improvement mindset.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
This is 11 months contractual role
