About the company
Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions, requiring powerful algorithms—AI—to optimize their supply chain operations. Yet, most organizations struggle to leverage supply chain AI at scale. Traditional solutions present two flawed choices:
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Buying off-the-shelf point solutions, which are rigid and limited in scope.
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Building AI capabilities in-house, which demands immense investment and expertise.
That is—until now. (Cue dramatic music.)
Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds when companies weigh the decision to buy or build:
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Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more. (Buy)
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A platform-first approach that empowers both business and technical users with end-to-end composability—leveraging no-code tools, their own code, or even forking our code to build and refine decision intelligence. (Build)
With Lyric, enterprises no longer have to choose between flexibility and speed—they get both.
The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.
Today, a growing number of Fortune 500 companies—including Smurfit WestRock, Estée Lauder, Coca-Cola, Nike, and more—are innovating on their own terms with Lyric. After an incredible 2024, we expect 2025 to be an even bigger rocket ship, and we can’t wait to see what our customers—both current and future—are empowered to build with us next.
Role Overview:
We are seeking a Customer Success / Supply Chain Consultant with expertise in supply chain planning and network design to support our clients in optimizing their supply chain operations. The ideal candidate will have at least 4 years of experience in designing and implementing solutions, showcasing value through process improvements, automation, and data-driven decision-making. This role requires strong analytical skills, hands-on platform expertise, and the ability to collaborate with cross-functional teams to drive successful implementations.
Key Responsibilities:
Customer Success & Engagement:
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Serve as a trusted advisor to clients, helping them maximize the value of Lyric’s platform.
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Work closely with customers to understand their pain points and business objectives.
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Provide ongoing support and guidance to ensure successful adoption of Lyric’s solutions.
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Conduct training sessions and workshops to empower client teams.
Solution Design and Implementation:
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Design and implement supply chain solutions leveraging Lyric’s platform for both planning and network design use cases.
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Translate customer challenges into scalable, data-driven solutions.
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Develop and document best practices, playbooks, and solution templates for repeatable success.
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Support end-to-end implementations from requirements gathering to deployment.
Technical Analysis and Strategy:
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Conduct comprehensive assessments of supply chain processes, including demand forecasting, inventory optimization, transportation planning, and network design.
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Develop strategies leveraging industry best practices and Lyric’s capabilities to enhance supply chain efficiency.
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Build planning and optimization models to drive decision-making and operational improvements.
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Stay abreast of industry trends and emerging technologies to continuously improve solution offerings.
Collaboration and Communication:
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Work closely with cross-functional teams, including sales, product, and engineering, to align solutions with business goals.
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Provide feedback to product teams based on customer interactions and solution outcomes.
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Communicate technical concepts and recommendations effectively to stakeholders at all levels.
Performance Monitoring & Continuous Improvement:
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Establish key performance indicators (KPIs) to measure solution effectiveness and track customer success.
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Analyze solution impact and identify areas for improvement in processes and customer adoption.
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Proactively drive initiatives to enhance Lyric’s customer success framework and supply chain capabilities.
Required Qualifications:
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Minimum 4 years of experience in supply chain planning, network design, or a related role.
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Strong analytical skills and ability to translate business challenges into technical solutions.
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Experience in managing end-to-end implementations of supply chain solutions.
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Knowledge of supply chain software systems (e.g., ERP, WMS, TMS).
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Strong problem-solving skills, communication, and stakeholder management abilities.
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Proficiency in working with data analytics, reporting tools, and optimization frameworks.
Preferred Qualifications:
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Background in consulting, supply chain optimization, or technology-driven transformation.
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Experience integrating Lyric’s platform with ERP, WMS, and TMS systems.
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Familiarity with AI/ML applications in supply chain management.
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Certifications in supply chain management (APICS, CSCMP, etc.) or related areas.
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Proficiency in programming languages (e.g., Python, R) and data visualization tools (e.g., Tableau, Power BI).
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Experience with supply chain planning and optimization software such as o9, Blue Yonder, Coupa/Llamasoft.
Why Join Lyric?
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Work with cutting-edge supply chain technology that is transforming industries.
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Opportunity to impact global organizations by delivering tangible value through innovative solutions.
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Collaborative and dynamic work environment with opportunities for professional growth.
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Competitive compensation and benefits package.
If you are passionate about solving complex supply chain challenges and helping customers succeed with Lyric’s platform, we would love to hear from you!
