We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G’s ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
The Configuration Management Specialist will be responsible for supporting the Configuration Management Manager in managing and maintaining the configuration management processes and ensuring the integrity of our systems and software. This role involves coordinating with various departments to implement and oversee configuration management policies and procedures.
The Configuration Management Specialist will play a significant role in the delivery of some of the following processes:
• Configuration Management
• Cloud Discovery
• Common Service Data Model
• ITOM and Service Mapping
• Continuous Service Improvement
The role holder must, through living the values a culture of continuous service improvement underpinned by measures that deliver actionable insight, focus on improvement taking account of the business perspective.
The role holder will be expected to be proactive, forward thinking working in an influential and collaborative manner right across the M&G organisation.
Key Responsibilities
- Contribute to the continued delivery of a CMDB Strategy that is industry standard and Best in Class.
- Contribute to the delivery and improvement of a consistent ITSM policy, process and procedures that harmonise IT Service & Integration Management across M&G and promote value to the business.
- Ensure compliance to the operating “rules of the road” for these policies, processes and procedures and provide effective reporting on tech performance that can be used to create insight and drive action.
- Play an integral part in the skilled India based team and IT partners/suppliers that will drive delivery at pace, deliver consistent high quality reliable services and provide appropriate mechanism for capturing and managing IT issues arising across the M&G organisation, providing oversight, challenge, reporting and escalation.
- Work collaboratively with colleagues to maintain and enhance controls to support improvement of the overall control environment, customers outcomes and a reduction in Technology operational risk.
Additional Responsibilities
- Maintains an unwavering customer and efficiency focus whilst delivering against demanding and competitive benchmarks.
- Good communication skills – to connect with stakeholders providing absolute clarity of status and future direction.
- Analytical mind-set – to critically analyse plans and highlight critical pathways, risks and gaps.
- Embrace change – proven ability to understand business problems and encourage diverse perspectives. Focus on operational delivery whilst maintaining and enhancing controls.
- Decision making – ability to share insights that help the team in taking decisions and make things happen both in the short & long term with proven track record of overcoming obstacles to completion.
- Well organised with effective prioritisation, delegation and planning skills
- Strong teaming skills – embrace a culture of one Team, one business and promote combined expertise and value to M&G Prudential
Knowledge statements:
- Working knowledge of Financial Services and Technology industries and marketplaces
- Working knowledge of ITIL framework and associated industry standards for ITSM
- Given the changing structure within the organisation, demonstrably be comfortable with ambiguity whilst driving governance and rigor across Service Management.
- Understanding of working in a multi-source partner environment and managing partner service quality performance
- Good understanding of the ITSM tooling landscapes (particularly ServiceNow)
- Great team working skills in a rapidly changing and developing organisation.
Experience statements:
- Experience of IT Configuration Management in a large complex corporate environment.
- Demonstrable up to date knowledge of IT best practise frameworks (ITIL)
- Experience working with IT partners and suppliers within a SIAM framework.
- Demonstrable experience translating trend analysis and insights into corrective action across the Technology organisation.
- Experience with using ServiceNow or an alternative ITSM platform.
Educational Qualification:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL V4 or V3 certification (minimum Intermediate level, Expert preferred).
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
