Collections Manager II

Job Description
You are a natural leader. You do what's right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
As a Collections Manager II in JPMorgan Chase, you would be responsible to manage day to day operations for your group. This would involve ensuring all work is processed within assigned service levels and meets Legal/Compliance requirements. You will demonstrate exceptional leadership skills in creating an environment where employees are engaged and deliver optimum performance.
Job Responsibilities:

• Manage, coordinate, and maintain one of the major segments of the Bank's operations activities.
• Assist in formulating, recommending, and implementing operations policies.
• Direct the study and establishment of new and revised systems, procedures, methods, and forms.
• Manage the budget effectively.
• Lead cross-site/function projects as needed.
• Influence across departments/sites.
• Impact the Bank's earnings, operations, or image, and significantly affect the functional area.
• Ensure adequate staffing and training and development of personnel in assigned areas.
• Collaborate with peers throughout the Bank to develop, enhance, and implement business strategies.
• Build external relationships in the functional area.

Required Qualifications, Skills and Capabilities:

• Minimum 7 years' experience managing people required for the role
• Possess a controls mindset; understand banking regulations
• Experience planning and managing networking event or projects
• Superior multitasking, project management and presentation skills coupled with business acumen
• Prior experience handling sensitive/confidential information
• Able to tell a story with data and metrics
• Graduate in any discipline

Preferred qualifications, capabilities, and skills

• Financial industry experience
• 7 years of experience in a call center environment, for call center roles

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.