Collections Agent

Liberis is on a mission to supercharge the power of small businesses all over the world - delivering the financial products they need to grow through a network of global partners. Before all else, Liberis is a technology company, connecting finance with small businesses.

We use data to help partners understand their customers’ real time needs and tech to offer tailor-made funding and financial products. Empowering small businesses to grow and keep their independent spirit alive is central to our vision.

Up to now we have funded almost 40,000 small businesses with over $1.5bn - but we believe there is much more to be done.

We are the Collections team - a dedicated group with a clear mission: to support customers through financial challenges while protecting the health of our global receivables portfolio. We’re now looking for a Collections Agent to strengthen our back-office capability, helping us refine processes, drive efficiencies, and ultimately improve outcomes across all our markets.

As a Collections Agent, you’ll play a key role in the engine room of our global collections function. Your focus will be on providing an exceptional customer experience through ensuring our collections processes, reporting, and tools are robust, accurate, and continuously improving. You’ll work closely with the wider collections team to analyse data, spot trends, streamline workflows, and provide the operational support that enables the team to deliver at scale.

Responsibilities

• Monitor the performance of our receivables book to identify underperforming accounts, patterns, and process gaps.
• Analyse customer and portfolio data to provide actionable insights and recommendations for the collections team.
• Support process improvement initiatives - helping to design, test, and implement operational enhancements.
• Maintain and update key reports and trackers to ensure accuracy and timeliness of collections data.
• Contacting inactive and underperforming customers via telephone and email.
• Liaise with internal stakeholders across markets to share insights and best practice.
• Help ensure default account volumes remain within budget by supporting proactive operational strategies.
• Act as a champion of continuous improvement, fairness, and accuracy in everything you do.

• Experience within a collections or operations team (SME collections experience a plus).
• Excellent communication skills.
• Strong analytical and problem-solving skills, with proficiency in Excel.
• A keen eye for detail and accuracy in reporting and data management.
• Ability to self-manage and prioritise effectively in a fast-paced environment.
• Comfortable identifying inefficiencies and proposing practical process improvements.
• Strong integrity and commitment to fairness in decision-making.
• Great interpersonal skills for working with colleagues across teams and geographies.

• Be part of the world’s leading digital venture builder – Blenheim Chalcot.
• Work in a high-growth FinTech environment with exposure to GenAI tools.
• 24 days annual leave + 10 public holidays.
• Private medical insurance for you and your immediate family.
• Life insurance and access to continuous learning and development.
• A collaborative, inclusive, and cricket-loving culture (we own the Rajasthan Royals IPL team!).

Next Steps
If this opportunity feels like the right fit for your next career move, we’d love to hear from you! Even if you don’t meet every requirement, don’t hesitate to apply