The CMDB Manager oversees the Configuration Management Database, ensuring accuracy and compliance of configuration items, while managing processes and tools, stakeholder collaboration, and delivering insights through reporting.
About this opportunity:
The CMDB Manager is responsible for owning, maintaining, and improving the organization's Configuration Management Database. This role ensures that configuration items (CIs) are accurately captured, maintained, and governed throughout their lifecycle. The CMDB Manager works closely with Infrastructure, IT, Security, Service Lines, GSCs and all other relevant Business stakeholders to drive data quality, process maturity, compliance, and reporting, enabling effective decision-making and efficient IT service management.
Key Responsibilities• Ownership of CMDB
o Manage the end-to-end lifecycle of the CMDB, including governance, data quality, and integrity of configuration items.
o Work with SL lines and Infra teams who are responsible for the data entry.
o Define and enforce policies, procedures, and standards for configuration management.• Data Quality & Compliance
o Ensure CMDB data is accurate, complete, and aligned with ITIL/ISO standards.
o Regularly audit CI records and relationships to ensure compliance with business, technical, and security requirements.• Process & Tooling
o Maintain and optimize discovery, reconciliation, and data-integration tools (e.g., ServiceNow Discovery, SCCM, Azure, AWS integrations).
o Collaborate with Service Management and IT Operations teams to align CMDB processes with Incident, Change, and Problem Management.• Stakeholder Management
o Act as the central point of contact for CMDB matters across IT, Security, Risk, and Business stakeholders.
o Provide training and guidance to teams to ensure proper usage and updates of the CMDB.• Reporting & Insights
o Deliver regular reporting and dashboards on CI coverage, data quality, and compliance metrics.
o Support audits, risk assessments, and governance reviews with accurate configuration data.
Qualifications & Experience• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).• 5+ years of experience in IT Service Management, with at least 2+ years in Configuration/Asset Management.• Strong knowledge of ITIL processes (certification preferred).• Hands-on experience with Atlassian Assets CMDB toolpreferred or equivilent CMDB knowledge (e.g., ServiceNow CMDB, BMC Atrium, Flexera, or similar).• Experience with IT discovery tools and integrations (SCCM, JAMF, AWS, Azure, VMware, etc.).• Strong analytical, problem-solving, and data governance skills.• Excellent communication and stakeholder management abilities, with proven experience in driving a Configuration Management agenda across the business.
Key Competencies• Process-oriented with attention to detail.• Strong governance and compliance mindset.• Ability to translate technical data into business-relevant insights.• Skilled in driving cross-functional collaboration.• Continuous improvement and automation mindset.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 778904
The CMDB Manager is responsible for owning, maintaining, and improving the organization's Configuration Management Database. This role ensures that configuration items (CIs) are accurately captured, maintained, and governed throughout their lifecycle. The CMDB Manager works closely with Infrastructure, IT, Security, Service Lines, GSCs and all other relevant Business stakeholders to drive data quality, process maturity, compliance, and reporting, enabling effective decision-making and efficient IT service management.
Key Responsibilities• Ownership of CMDB
o Manage the end-to-end lifecycle of the CMDB, including governance, data quality, and integrity of configuration items.
o Work with SL lines and Infra teams who are responsible for the data entry.
o Define and enforce policies, procedures, and standards for configuration management.• Data Quality & Compliance
o Ensure CMDB data is accurate, complete, and aligned with ITIL/ISO standards.
o Regularly audit CI records and relationships to ensure compliance with business, technical, and security requirements.• Process & Tooling
o Maintain and optimize discovery, reconciliation, and data-integration tools (e.g., ServiceNow Discovery, SCCM, Azure, AWS integrations).
o Collaborate with Service Management and IT Operations teams to align CMDB processes with Incident, Change, and Problem Management.• Stakeholder Management
o Act as the central point of contact for CMDB matters across IT, Security, Risk, and Business stakeholders.
o Provide training and guidance to teams to ensure proper usage and updates of the CMDB.• Reporting & Insights
o Deliver regular reporting and dashboards on CI coverage, data quality, and compliance metrics.
o Support audits, risk assessments, and governance reviews with accurate configuration data.
Qualifications & Experience• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).• 5+ years of experience in IT Service Management, with at least 2+ years in Configuration/Asset Management.• Strong knowledge of ITIL processes (certification preferred).• Hands-on experience with Atlassian Assets CMDB toolpreferred or equivilent CMDB knowledge (e.g., ServiceNow CMDB, BMC Atrium, Flexera, or similar).• Experience with IT discovery tools and integrations (SCCM, JAMF, AWS, Azure, VMware, etc.).• Strong analytical, problem-solving, and data governance skills.• Excellent communication and stakeholder management abilities, with proven experience in driving a Configuration Management agenda across the business.
Key Competencies• Process-oriented with attention to detail.• Strong governance and compliance mindset.• Ability to translate technical data into business-relevant insights.• Skilled in driving cross-functional collaboration.• Continuous improvement and automation mindset.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 778904
Top Skills
Atlassian Assets
AWS
Azure
Bmc Atrium
Flexera
Sccm
Servicenow Discovery
VMware
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