Cloud Site Reliability Engineer

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll do: Cloud Site Reliability Engineer in the Enterprise will be working with a team of operations engineers and software developers to analyze, maintain and nurture our Cloud solutions/products to support the ever-growing company's clientele. You will be working closely with various teams to ensure the stability of the environment by:

• Analyzing the current state, designing appropriate solutions and working with the team to implement them.
• Coordinate emergency responses, perform root cause analysis, identify and implement solutions to prevent re-occurrences
• Work with the team to identify ways to increase MTBF and lower MTTR for the environment
• Review each entire application stack and execute initiatives to reduce failures, defects and issues with the overall performance
• Identifying and working with the team to implement more efficient system procedures
• Maintaining environment monitoring systems to provide the best visibility into the state of the deployed products/solutions
• Perform root cause analysis on incoming infrastructure alerts and work with teams to resolve them
• Maintaining performance analysis tools, identifying any adverse changes to performance and working with the teams to resolve them
• Researching industry trends and technologies, and promote adoption of best-in-class tools and technologies
• Taking the initiative to advance the quality, performance, or scalability of our Cloud Solutions, by influencing the architecture or design of our products
• Design, develop and execute automated tests to validate solutions and environments
• Troubleshoot issues across the entire stack - infrastructure, software, application and network

What you'll bring:

• 1+ years' experience working as a Site Reliability Engineer or an equivalent position
• 1+ years' experience with AWS cloud technologies and at least one AWS certifications is required (Solution Architect / DevOps Engineer)
• 1+ years' experience functioning as a senior member in an infrastructure/software team
• Hands-on experience with AWS services like CodeBuild, Config, Systems Manager, ServiceCatalog, Lambda, etc.
• Full-stack IT experience with *nix, Windows, network/firewall concepts, source control (BitBucket) and build/dependency management and continuous integration systems (TeamCity, Jenkins)
• Expertise in at least one scripting language, Python preferred
• Firm understanding of networking concepts and technologies
• Exposure to big data technologies (Spark, Hadoop, Scala, etc.) stack is preferred
• Good understanding of RDBMS and Cloud Database engines like PostgreSQL, MySQL etc.
• Basic understanding of Clusters, Load balancers and CDN
• Experience in fault-tolerant system design
• Familiarity with Splunk data analysis, Dynatrace APM, or similar tools is a plus
• A Bachelor's degree (Master's preferred) in a related technical field
• Excellent analytical, troubleshooting and communication skills
• Possess strong verbal, written and team presentation communication skills. ZS is a global firm; fluency in English is required
• This role requires healthy doses of initiative and the ability to remain flexible and responsive in a very dynamic environment
• Ability to quickly learn new platforms, languages, tools, and techniques as needed to meet project requirement
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com